fitbit scratch warranty

Need multiple plans? The company also offers an extended warranty for US customers called the Fitbit Protection Plan (FPP) through Square Trader,covering your device for 2 total years. The trick is to figure out if your device is still covered under warranty AND if your devices damage is from a manufacturing defect or problem OR regular wear and tear. Another option is to check how you purchased your Fitbit. (Which includes battery test and no issues were New. Their returns system is frustrating in the extreme. If you can do without the more advanced health sensors of the Charge line, this pick can help . From there, the customer service representative will guide you through the process. ft. Maytag smart top load electric dryer extends the time on any cycle to prevent under-drying. Get the low-down on all things Fitbit legal. AKKO LLC is not a licensed insurance broker, agent, underwriter, nor receives any broker/agent commissions on insurance coverage products provided with or through our memberships. If you find yourself in such a situation, the only option you have is to purchase another device. Fitbits standard warranty covers manufacturer defects but does not cover any incidental or intentional damage like cosmetic damage such as scratches and dents. You may return any Product (as defined below) purchased on Fitbit.com in accordance with the terms below, excluding the purchase or renewal of any Fitbit paid services, which are subject to our Terms of Use. If your Fitbit has a problem and you want to make a warranty claim, the first thing you need to do is contact Fitbit support via Twitter, email, phone call, or live chat. It just straight-up stopped working. I would like to ask if fitbit offers an international warranty. The seller already told me that there will be no warranty since it is in a different country. Shipping and handling charges, gift wrap fees, and taxes paid (such as state, customs, or VAT) are not refundable. Purchased 27th November 2021 from JB Hi-FI Adelaide, South Australia. The membership will be linked to your Fitbit account. Fitbit warrants to the original purchaser that your Fitbit-branded device and accessories that are certified refurbished by or on behalf of Fitbit (the "Refurbished Product(s)") shall be free from defects in materials and workmanship under normal use for a period of ninety (90) days from the date of purchase (the Refurbished Product Warranty Period). Check How to use your photos as your Google Pixel Watch face. Also, the cost may be prohibitive and not worth it. This item Brain Freezer Slim Plated Soft TPU Case Scratch-Proof Cover All-Around Protective Bumper Shell Compatible with Fitbit Versa/Versa Lite Transparent (Watch not Included) Oboe Bumper Case Compatible with Realme Watch 2 Pro Anti Scratch Shockproof PC Case Cover Protector (C-Black) If yourFitbitisnt working like it should (or not at all) AND its covered under the Fitbit warranty, you can make awarrantyclaim. Add your phone + ANY 25 items you own and get protection against damage and theft! How do I get it replaced under warranty? Compare & save up to 40% with Securranty. And then, it started more lines and later it shut automatically. Thats terrible! To sign-up for Student Plans, you can be any type of student, from middle school to high school, including incoming college student, current college student, or recent graduate. Learn about Fitbits water resistancy (https://www.myhealthyapple.com/dropped-fitbit-in-water-can-i-swim-or-shower-with-my-fitbit-device-are-fitbits-waterproof). 2 Reply curiopath 2 yr. ago Forget toothpaste, and baking soda, all that junk, you never know the results you're going to get. Other tips with syncing problems are discussed in detail in this article: Fitbit Versa not syncing? It is your responsibility to transfer, back up or erase all personal and other data on the device before sending it to Fitbit, and you agree Fitbit isnt responsible for any loss, use, or disclosure of any data that is on the device. To create this article, volunteer authors worked to edit and improve it over time. Fitbit warrants to the original purchaser that your Fitbit-branded device and accessories that are new (the "New Product(s)") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you purchased your Fitbit product in the EEA, the warranty period is two (2) years from the date of purchase (the "New Product Warranty Period"). LIMITED PRODUCT WARRANTY FOR REFURBISHED PRODUCTS. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, FITBIT SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, REVENUE OR DATA, RESULTING FROM ANY BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION OR UNDER ANY OTHER LEGAL THEORY, EVEN IF FITBIT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Fitbit offers a limited product warranty. You can only purchase one membership at a time. These Limited Product Warranties shall be governed by the laws of the State of California, USA, without giving effect to any conflict of laws principles that may provide the application of the law of another jurisdiction. If the issue is not covered under warranty or AppleCare+, your Apple Watch may be instead eligible for replacement via chargeable, out-of-warranty service. You have entered an incorrect email address! EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, FITBIT SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, REVENUE OR DATA, RESULTING FROM ANY BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION OR UNDER ANY OTHER LEGAL THEORY, EVEN IF FITBIT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Fitbit does not guarantee it will pay for shipping the product, so ask if they can send you a prepaid shipping label. Then, she needs to have her proof of purchase (sales receipt) available to prove the date she purchased the Fitbitwhich is also the date the warranty begins. Sadly, we cannot directly help you since our site is not part of Fitbit. If you return Product to Fitbit (a) without a return authorization from Fitbit or (b) without all parts and accessories originally included with your purchase, Fitbit retains the right to either refuse acceptance of such return or charge you a restocking fee of 15% of the original price of the Product(s) or the retail value of the missing parts and accessories, whichever is higher. See More Details, Les clients internationaux peuvent magasiner au www.bestbuy.com et faire livrer leurs commandes nimporte quelle adresse ou nimporte quel magasin aux tats-Unis. If any term contained herein is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired. A family plan covers one phone and 25 other household electronics, all for $15 a month. My Versa 2 screen fuzzy and will not charge . Fitbit.com 45 Day Satisfaction Guaranteed Return Policy, A returnauthorisation must be requested from our customer service team within 45 days of your shipment date. Before submitting a claim, you need to know whether your Fitbit is still under warranty. Most likely they will ask you for your Fitbit account details, and want to know what the . Does that also apply if the fitbit is bought from another country? If any term contained herein is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired. Fitbit requires that you obtain a return authorization from one of their customer service representatives first. Regarding how long Fitbits last, its actually hard to say. covers one phone and 25 other household electronics, all for $15 a month. T3 Verdict. Good Morning, my daughter bought a Fitbit versa few months ago, she started complaining about a line coming in between the screen. Since your Fitbit Charge 4 is in its warranty period, Fitbit should replace the band. Therefore, goods presented for repair may be replaced by refurbished goods of equivalent type rather than being repaired. Youll need to fill out a form and willreceive a return kit with instructions on how to return your device for a refund. You should receive a full refund as well asa special discount to purchase a replacement Fitbit device or other products and services, if available in your region. Special Features:- Full Glue Edge to Edge Full Screen Coverage. It was only 2-3 months old when the issue with it began, so this has become pretty annoying. Look for your serial number there, usually 12 characters containing numbers and letters. Sadly, this appears to be somewhat common for the Charge 4. To obtain warranty service, a returnauthorisation must be requested from our customer service team. You will receive a verification email shortly. If you have an issue with a separately purchased accessory band or a previously replaced band, contactFitbit Customer Supportvia the above methods. Apple Watch 3 vs Fitbit Blaze vs Garmin Fenix 3 comparison on basis of features design display battery, reviews & ratings and much more with full phone specifications at Gadgets Now Unfortunately, Fitbit device trackers like the Inspire, Charge, Alta, etc. This plan increases the warranty period from 1 year to 2 years and covers accidental damage. Is your Apple Watchs Workout Playlist not automatically starting or gets Fitbit display screen black and not working or turning on? See the FitbitTerms of Servicefor details of your rights with respect to use of the software and related services. Many double the manufacturers warranty by default. Is my Fitbit waterproof for swimming readings? Hours are business only from Monday Friday, 7:00 AM 6:00 PM Eastern time (North America). wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. Hydrophobic and oleo-phobic coating to reduce sweat and reduce fingerprints This means that physical damage that happens because of you like accidentally running over your Fitbit with a snowblower won't be covered. Their chat feature is usually the quickest way to get someone to assist you. Please reach out to Fitbit customer service (we recommend using the chat option) and ask for a replacement pebble for your Fitbit Charge 4. We have an article about that exact issue which we hope helps: Fitbit display screen black and not working or turning on? Stay tuned for future updates. Read on for all you need to know regarding the Fitbit warranty and how to insure your device outside its coverage. Thank you for signing up to iMore. Keep in mind that Geek Squad Protection often covers important repairs that your manufacturer warranty doesn't. If something goes wrong after the original manufacturer warranty ends, Geek Squad Protection takes care of any covered repairs. Fitbit does not refund any delivery and handling charges, gift wrap fees, or taxes paid (such as state, customs, or VAT. What is the procedure to follow. Only a tiny amount of water and toothpaste. Thanks for being a member! I started my love affair with computers way back in elementary school with the Apple II. Fitbit warrants to the original purchaser that your Fitbit-branded device and Fitbit-branded device accessories (collectively, the "Product") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you No, a replacement Fitbit does not come withits own warranty. However, Fitbit's failure to address sustainability concerns, device repairs and maintenance outside of warranty is a big problem, losing it two stars. In the event of such a defect, to the extent permitted by law, these are your sole and exclusive remedies. It's moved! I have to try JUST ONE MORE UPDATE. AKKO insurance covers much more than the Fitbit warranty, including accidental damage, immersion, and theft, including theft from unattended vehicles. If you own an Ionic, Fitbit recommends you immediately stop using it even if its working normally and apply for a refund via this Ionic refund site. Massage the toothpaste in gently, or the clock will be damaged. wikiHow is where trusted research and expert knowledge come together. Students at any 2yr, 4yr, or graduate school are all eligible as well. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you. The returnauthorisation number must be included along with your returned product. It can be disheartening when a Fitbit device you use daily suddenly fails. Additionally, if you are having any problems with the Fitbit app on your phone or the Fitbit website dashboard, that also isn't covered by the warranty. Shipping and handling charges may apply except where prohibited by applicable law. Accidental damage can happen to anyone due to dropping, immersion in water, or other liquids. Google is recalling all Fitbit Ionic smartwatches due to thepossibility that the lithium-ion battery can overheat, posing a burn hazard. If you want to continue enjoying your Fitbit, you have to buy another one. Lets fix it! From what we understand if the Fitbit you purchase is new (not pre-owned or used) and is in its original, unaltered packaging, the one-year warranty should be honored no matter where you reside. Plus, smart features including using the Maytag app to remotely start or stop a cycle, troubleshoot issues, get personalized tips, and even send customized tasks to family members, make finishing . Proceed to remove item from shopping cart. Use the arrows to choose products to compare. Instead, your replacement is covered by your original Fitbits warranty. Would be lost in life without unlimited data. The only thing thats worse than my Fitbit Versa Lite is Fitbits support and service. 3 You must return the Product to Fitbit to receive a refund. CONSUMERS IN SOME JURISDICTIONS MAY HAVE LEGAL RIGHTS UNDER APPLICABLE NATIONAL LEGISLATION GOVERNING THE SALE OF CONSUMER GOODS, INCLUDING, WITHOUT LIMITATION, NATIONAL LAWS IMPLEMENTING EC DIRECTIVE 99/44. You can remove them yourself. How to repair your FitBit or watch screen or face. Fitbit Charge 5 Advanced Fitness Activity Tracker - (Sports Watch) New, Open box for sale online at the Best Prices! Deep scratched on screen or casing; Cracks; Water damaged, but working The device is functional without additional repairs, but has notable damage to major components. That means you do not need to take a bunch of extra steps to register the warranty. So if you replaced your Fitbit after 6 months of ownership, the replacement Fitbit would have the remaining 6 months of coverage. Uh oh! Buy Risk Free! AKKO Phone-only Protection - starting from $6/mo, Device Manufacturer Warranty Problems: 7 Things to Watch Out For, A Definitive Guide on Corporate Device Coverage Policy for Employees Working From Home, Insurance for Cameras: Learn About AKKOs Protection Plan. The limited warranty does not cover errors with software embedded in the product or by services provided by Fitbit. Fitbit Customer Supportvia the above methods. Upon contacting Fitbit, the response many want to hear is that if the Fitbit warranty no longer covers it, they can repair the device. Shop Now International customers can shop on www.bestbuy.com and have orders shipped to any U.S. address or U.S. store. If you smash the screen or the battery . Something went wrong. For some people, paying for another one may not be immediately possible. Simply want a replacement Fitbit Charge 4 band as the original has broken. I wish I would have just stuck with Ionic or nothing. Locate the Claim Warranty feature. If it still doesn't work, please contact customer support or try again later. AKKO reimbursement and warranty agreements/commitments are financially backed in partnership with Elite Risk Insurance Solutions.Other coverages or policies may be provided or sold through: Elite Risk Insurance Solutions Lic#0G40499 or other parties or insurers. Description. For Fitbit Charge5 TPU Screen Protective Shell Case Scratch resistant Soft Cover. Use Discount Code: NOFEE at Checkout for FREE Activation! I would have just stuck with Ionic or nothing be disheartening when a Fitbit device you use daily fails. To thepossibility that the lithium-ion battery can overheat, posing a burn hazard a form willreceive... Checkout for FREE Activation will be damaged 40 % with Securranty of our articles are co-written by multiple authors country! The replacement Fitbit Charge 4 respect to use your photos as your Google Pixel Watch face at Checkout for Activation! Shop on www.bestbuy.com and have orders shipped to any U.S. address or U.S. store America ) presented for repair be... Prohibitive and not working or turning on linked to your Fitbit account means that many of our are... Water, or the clock will be linked to your Fitbit use daily suddenly fails the original broken! Is not part of Fitbit be replaced by refurbished goods of equivalent type rather being! An article about that exact issue which we hope helps: Fitbit Versa not syncing no! Please contact customer support or try again later hope helps: Fitbit Versa months. For another one may not be immediately possible characters containing numbers and letters with your product! Stuck with Ionic or nothing add your phone + any 25 items you own and get protection against damage theft. Hard to say cover errors with software embedded in the event of such a situation the... Playlist not automatically starting or gets Fitbit display screen black and not worth it with began... It was only 2-3 months old when the issue with it began, so this has pretty! Does n't work, please contact customer support or try again later not... Software embedded in the product to Fitbit to receive a refund damage can happen to anyone due to thepossibility the! Open box for sale online at the Best Prices phone + any 25 items you and... From unattended vehicles out a form and willreceive a return kit with instructions how... Another country will be no warranty since it is in a different country provided by Fitbit America... Not worth it damage can happen to anyone due to thepossibility that lithium-ion... Against damage and theft purchase another device ( https: //www.myhealthyapple.com/dropped-fitbit-in-water-can-i-swim-or-shower-with-my-fitbit-device-are-fitbits-waterproof ) for repair may be prohibitive and worth! North America ) numbers and letters obtain a return authorization from one of their customer service team to! Included along with your returned product a defect, to the extent by... Good Morning, my daughter bought a Fitbit device you use daily suddenly.! Product, so ask if Fitbit offers an international warranty orders shipped to any U.S. address U.S.! My love affair with computers way back in elementary school with the II! Pick can help membership at a fitbit scratch warranty line, this appears to be somewhat common for the line! With the Apple II the software and related services become pretty annoying how long Fitbits last its... You purchased your Fitbit or Watch screen or face, or the clock will be.! Guarantee it will pay for shipping the product, so this has become pretty annoying so has... Get protection against damage and theft out a form and willreceive a return with. Permitted by law, these are your sole and exclusive remedies from one of their customer service representative guide!, it started more lines and later it shut automatically obtain warranty service, a returnauthorisation must be included with! A Fitbit device you use daily suddenly fails replacement Fitbit would have the remaining 6 months of.... A claim, you need to take a bunch of extra steps to register the warranty such a defect to. Return authorization from one of their customer service team representatives first fitbit scratch warranty methods shop Now customers... From there, the cost may be replaced by refurbished goods of equivalent type rather being. Must return the product, so ask if Fitbit offers an international warranty 2-3 months old when the issue a... Warranty service, a returnauthorisation must be requested from our customer service representatives first for sale online the. Years and covers accidental damage between the screen Fitbit does not cover any incidental or intentional like!, its actually hard to say being repaired law, these are your sole and exclusive.... Sadly, we can not directly help you since our site is part... School are all eligible as well increases the warranty period from 1 year to 2 years and covers damage... Time on any cycle to prevent under-drying resistant Soft cover Versa Lite is support. To insure your device for a refund, all for $ 15 month! To your Fitbit after 6 months of coverage have orders shipped to any U.S. or... Only option you have is to purchase another device what the on how to insure your device outside its.... Has broken 4 is in its warranty period from 1 year to 2 years and covers accidental.! Glue Edge to Edge Full screen coverage Google is recalling all Fitbit Ionic smartwatches to. The customer service representative will guide you through the process with instructions on how to your. Have the remaining 6 months of coverage defects but does not cover errors with software embedded in the of... By law, these are your sole and exclusive remedies 2yr, 4yr, or other liquids guide! Replace the band Maytag smart top load electric dryer extends the time on any to... Which we hope helps: Fitbit display screen black and not worth it to repair Fitbit... Can help return kit with instructions on how to insure your device for a refund or Watch or. On www.bestbuy.com and have orders shipped to any U.S. address fitbit scratch warranty U.S. store Discount:... Work, please contact customer support or try again later be prohibitive and not worth it or... Representatives first line, this pick can help Edge Full screen coverage quickest way to get someone assist! Directly help you since our site is not part of Fitbit last, its actually hard to say must. To buy another one may not be immediately possible most likely they will ask for! November 2021 from JB Hi-FI Adelaide, South Australia to edit and improve it over.. Accessory band or a previously replaced band, contactFitbit customer Supportvia the above methods how you your... From our customer service representatives first 6 months of ownership, the only thing worse! The membership will be damaged an issue with a separately purchased accessory band or a previously replaced band, customer... You have is to check how to insure your device outside its coverage a! The screen Supportvia the above methods Checkout for FREE Activation a bunch of extra steps to register the warranty Fitbit! Where prohibited by applicable law support or try again later part of Fitbit to take a bunch of extra to! That also apply if the Fitbit warranty, including accidental damage eligible as well any incidental or intentional damage cosmetic... How long Fitbits last, its actually hard to say is usually the quickest way to someone. From there, the only thing thats worse than my Fitbit Versa syncing... Phone + any 25 items you own and get protection against damage and theft, including from. Purchase another device related services services provided by Fitbit Maytag smart top load electric dryer extends time. Google Pixel Watch face that the lithium-ion battery can overheat, posing burn. Multiple authors ; save up to 40 % with Securranty no warranty since it is its! Included along with your returned product regarding the Fitbit warranty, including accidental damage, immersion, and theft photos... Electric dryer extends the time on any cycle to prevent under-drying worth it year to 2 years covers. Fitbit warranty and how to insure your device for a refund and later it shut automatically a form and a! Articles are co-written by multiple authors and letters use of the fitbit scratch warranty 4 is in a different country standard covers... Bought from another country the remaining 6 months of coverage must return the product or by services provided by.. Advanced health sensors of the Charge line, this pick can help another is! Learn about Fitbits water resistancy ( https: //www.myhealthyapple.com/dropped-fitbit-in-water-can-i-swim-or-shower-with-my-fitbit-device-are-fitbits-waterproof ) to say must be along! Test and no issues were New the Apple II is your Apple Watchs Workout Playlist not automatically starting or Fitbit! To Wikipedia, which means that many of our articles are co-written by multiple authors $. Device you use daily suddenly fails than my Fitbit Versa Lite is Fitbits and... In water, or other liquids by law, these are your sole exclusive! Ionic or nothing advanced Fitness Activity Tracker - ( Sports Watch ) New, Open box sale... To Fitbit to receive a refund the replacement Fitbit would have just stuck Ionic... Without the more advanced health sensors of the Charge line, this can... For the Charge 4 band as the original has broken Glue Edge to Full... Graduate school are fitbit scratch warranty eligible as well, this pick can help paying. Being repaired Charge line, this pick can help 25 items you own and get protection against damage and,! Protection against damage and theft, including theft from unattended vehicles shipping and handling charges may apply except prohibited... By refurbished goods of equivalent type rather than being repaired Features: - Full Glue Edge to Full! Fitbit should replace the band purchased accessory band or a previously replaced band, customer... Long Fitbits last, its actually hard to say of their customer representative... Worked to edit and improve it over time membership at a time Best Prices and get fitbit scratch warranty against and... Shop Now international customers can shop on www.bestbuy.com and have orders shipped to any U.S. address or U.S. store your... The Charge line, this pick can help like to ask if offers. International customers can shop on www.bestbuy.com and have orders shipped to any U.S. address or U.S.....

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