ethics in sales management ppt

About. Customers may not know that their special request could get the salesperson in trouble and the request may be reasonable, just against company policy. A certain code of conduct, policies and practices called ethics are required to manage markets and marketing. Slide 36: This is About Us slide to showcase Company specifications. Take the assistance of these corporate governance PowerPoint slides to portray the core values of namely ethics, trust, vision, and quality. WHAT IS ETHICS IN MARKETING BY KARTIK PARASHAR, Improving and promoting ethical behavior in business relations, Business Ethic Chap 8: Ethics and Marketing, Professional Salesmanship Chapter 3 (Ethics), NCV 4 New Venture Creation Hands-On Support Slide Show - Module 3, Ethics & laws in business-By Saad ELhalafawy, Important Changes in Income Tax Provisions w.e.f. 3. Edition) Another way to make ethical sales behavior a habit is to appreciate your peoples efforts in behaving ethically. Weve updated our privacy policy so that we are compliant with changing global privacy regulations and to provide you with insight into the limited ways in which we use your data. Present the key drivers of ethics such as customer pressure, globalization, investor demands, marketplace competition, and corporate scandals. If the bosses follow the rules, then the troops are apt to do likewise. Undesirable and unacceptable practices for prospecting, outreach, negotiation and more. You can view it, We have an entire team of experts who can work on your custom presentation. Last but not least, running regular coaching sessions that include performance tracking, rating, and other growth-related stuff is the inevitable part of establishing sales ethics in your team. Pre-Class Reading Chapter 3 And to better understand whether your sales team is performing right in terms of sales ethics, you can focus on a number of metrics that youll notice to increase. A customer asking for information about one of their competitors, who happens to be one of your customers, Deciding how much to spend on holiday season gifts for your customers, A buyer asking for something special, which you could easily provide, but arent supposed to give away, Deciding to play golf on a nice day, since no one knows if you are actually at work or not. Slide 6: This slide presents Ethical Principles for Business Executives with- Honesty, Promise Keeping, Leadership, Integrity, Accountability, Fairness, Commitment to Excellence, Law Abiding. Present your business strategy, vision, recommendations, and more with this strategic planning template. for life through services by Charles M. Futrell (12th By accepting, you agree to the updated privacy policy. Instant access to millions of ebooks, audiobooks, magazines, podcasts and more. Builder of long-term client relationships and nurturing them into key accounts. Yet training alone is insufficient. We've encountered a problem, please try again. You can read the details below. Do not sell or share my personal information. Clipping is a handy way to collect important slides you want to go back to later. Enjoy access to millions of ebooks, audiobooks, magazines, and more from Scribd. This brings us to some of the common ethical issues that salespeople face in their professional lives, which can include: Misuse of company credit cards or expense accounts Reporting inaccurate. Business ethics as an Oxymoron. Or do they fire the customer? It means understanding your customers demands, respecting their choices, and being honest while offering your solutions. How can you overcome these negative perceptions and help your customers see that youre trying to help? Not certain if taught is the right word. Codes of ethics, or ethics policies, can be pretty detailed. Learn more about the skills-based elements of selling and the approaches used by successful sales organisations. Move from untruth to truth. Activate your 30 day free trialto continue reading. Typically, a sale is a sale when the product is delivered and accepted by the buyer. The whole idea of introducing sales ethics in the sales team revolves around understanding its importance. How to incorporate an ethical culture in your sales team? As FTC claimed, 2020 had reported more than 2.2 million scams with an approximate financial loss of $3.3 billion. Now customize the name of a clipboard to store your clips. For example, if your prospect expresses concern over your companys reputation, or says they havent heard good reviews from other users, try not to get defensive. Many of the most common situations you could face as a salesperson involve issues such as the following: Lets examine each of the issues. Play It By Trust: Ethical marketing - can we do it? By accepting, you agree to the updated privacy policy. Do not sell or share my personal information, 1. Authors Believe it can be taught. Adept at driving increased revenues through the identication of new sales opportunities. When you download this product, the downloaded ZIP will contain this product in both standard and widescreen format. We also acknowledge previous National Science Foundation support under grant numbers 1246120, 1525057, and 1413739. -Masters in Financial Analysis from St. Joseph's College of Commerce, Bangalore. This, in turn, can affect the companys operation and reputation. A class presentation of chapter 2 from Sales Management book by Hair. Illustrate the ethical leadership principles and elucidate the 4 V model of leadership. When you receive complaints against the code of conduct, it becomes your duty to thank your customers and fix them immediately. 4. According to the Federal Sentencing Guidelines, managers also have to develop policies and practices that codify ethical behaviors, train salespeople on the ethics policies, and ensure that the policies are followed. Learn faster and smarter from top experts, Download to take your learnings offline and on the go. Enjoy access to millions of ebooks, audiobooks, magazines, and more from Scribd. 16, 2014 5 likes 3,525 views Download Now Download to read offline Leadership & Management Business Technology A class presentation of chapter 2 from Sales Management book by Hair Pia Tolentino Follow Advertisement Advertisement Recommended Managers, in any area of the firm, encounter challenges regarding equal opportunity and creating an appropriately professional work environment. Check out this post to learn about additional sales skills your team needs to crush it. Activate your 30 day free trialto continue reading. Find more leads and accelerate conversions with Snov.io, an all-in-one toolbox for B2B sales. Most salespeople are scrupulously ethical and, like Ted Schulte mentioned at the start of the chapter, they are in sales because they really enjoy working to help people solve problems. The more you gain trust, the more your brand will stand out as a practical solution provider. Enjoy access to millions of ebooks, audiobooks, magazines, and more from Scribd. Managing ethics in a sales environment 1 of 35 Managing ethics in a sales environment Jun. Your reps shouldn't misrepresent the information they're using in the sales process, whether they're trying to close a sale or give an existing client a false impression of your product's value. Assign realistic sales goals. Called in todays terms bait and switch. managers. You can view it. ", "Snov.io helped us collect more than 80,000 leads in a month, accelerating our search for emails while reducing the cost per lead. 3 column list indicating employees training program. Identify the organization's values Identifying the organization's values can give you a foundation to use for an ethical management plan. Slide 21: This slide shows Ethical Action 5 Pillars. Note that these codes of ethics, the FSG, and the policies and procedures affect all employees. Learn faster and smarter from top experts, Download to take your learnings offline and on the go. Therefore, the sales manager must lead the team towards healthy competition and establish proper sales ethics. Even inside salespeople may be able to get away with less than ethical behavior as no supervisor can watch or hear everything. Meritech. Sales Manager for 3 Sales Representatives overseeing sales funnels and . Be able to demonstrate the benefits of ethical. What is sales ethics? Ethical sales and marketing behavior - behavior that is both legal and morally acceptable - plays a critical role in forming, maintaining and sustaining long-term customer relationships. Here's how to implement an ethical management plan: 1. When your employees and teammates see you exhibiting ethical behaviors, those behaviors are reinforced as the norm, even if your company does not have a code of ethics explicitly stating so. It needs to be implemented from every facet of the organization. ", "We needed something that would help us automate, send emails just in time, yet feel personalized and human. Slide 30: This slide reminds about Coffee Break. Winner of the Standing Ovation Award for "Best PowerPoint Templates" from Presentations Magazine. Considering sales is a naturally competitive environment, and the sales team is constantly evaluated using numbers and metrics, this segment is more vulnerable to the unethical mode of sales practices for quick wins. By accepting, you agree to the updated privacy policy. What are the most common ethical issues facing salespeople? Improving and promoting ethical behavior in business relations, Business Ethic Chap 8: Ethics and Marketing, WHAT IS ETHICS IN MARKETING BY KARTIK PARASHAR, Functional areas of Ethics and Miscellaneous Ethical issues in Business. Undoubtedly, bribery will continue to put sales managers and salespeople to the ethical test. ", "One of our clients got 23 email meetings scheduled from just 117 emails sent with Snov.io. ETHICS IN PRODUCTION. Many companies have anonymous message boxes that enable an employee to report unethical activity. It appears that you have an ad-blocker running. fPersonnel Recruiting highly qualified people for sales position and the often-lengthy training programs needed to bring new salespeople up to speed on knowledge and skills. As a result, your sales team will get a stronghold of the process, learn to self-evaluate, try to outperform their results, and become better prepared for the ethically right performance. The company must also enforce the policy and have procedures in place that make enforcement possible. Presented to the students of Tolani Institute of Not only does this response express that you take the customers concerns seriously, which helps build trust, but you also exhibit interest in their business and demonstrate value. Drive Growth for Global Strategic Accounts. Activate your 30 day free trialto unlock unlimited reading. Drive sales with a free plan that never expires, The proper approach towards handling and resolving customer complaints, Unethical practices and their consequences. Do not sell or share my personal information, 1. An ethics officer ensures that the ethics systems are in place and functioning. Click here to review the details. Improving ethical behavior So if you want your business to operate for the long run and enjoy its gradual growth, you need to establish an ethical sales culture in your team. ", "We needed an additional contact channel, and discovering Snov.io has allowed us to boost our conversion rate, both contact-to-reply and contact-to-call. Do those sales managers assign new salespeople to the accounts? Slide 40: This is Puzzle slide with icons and text boxes. A well define mission together with a successful corporate history and the top management's values and beliefs leads to development of a strong Corporate Culture. Weve updated our privacy policy so that we are compliant with changing global privacy regulations and to provide you with insight into the limited ways in which we use your data. As a result, youll build an undivided trust and loyalty with customers, as theyll understand your attitude and the value of your offering. Slide 20: This slide displays Ethical Action explaining- Fairness, Integrity, Objectivity, Diligence, Competence, Transparency, Professionalism, Honesty. -Lead Generation. Sales management is an integral part of marketing process. *Medical representative in Damascus, previously in Homs . Such properly planned and organized training sessions will help you better understand your sales reps strong and weak points, analyze their behavior patterns, find the solutions that best correspond to ethical sales practices, and keep your salespeople ahead of what your competitors are doing. Slide 7: This slide displays Core Values. Macro and Micro environmental factors of marketing with respect to education bussiness disaster My Nursing Experts.docx, business template My Nursing Experts.docx, BUSS322 Kaplan University Motivation for Employee Performance Paper.docx, Business SAT marketing homework help.docx, BUSN319 DeVry University Week 4 True Fitness Center Marketing Plan.docx, Business types of corporate social responsibility.docx, Business report Telecommunications Engineering homework help.docx, Business Research for Decision Making db4.docx. Additionally, the pressure to compromise their values to succeed is a top stressor for sales reps. The FSG requires that companies also have internal auditing procedures to ensure that misconduct can be detected. American salespeople have the added constraint that whats illegal in the United States is illegal for them in other countries because of the Foreign Corrupt Practices Act, even if the behavior in question is acceptable to those countries laws and practices. organizations Weve updated our privacy policy so that we are compliant with changing global privacy regulations and to provide you with insight into the limited ways in which we use your data. Study the tools for research, evaluating data, and implementing action plans. This page titled 13.4: Ethics in Sales and Sales Management is shared under a CC BY-NC-SA license and was authored, remixed, and/or curated by Anonymous. May 2013 - Feb 201410 months. A more ethical response could be, "Thank you for your feedback, Ill be sure to share that with our service team. These are not the only issues that salespeople face. They are readymade to fit into any presentation structure. WideScreen Aspect ratio is becoming a very popular format. Socrates He was one of the first philosophers to encourage people to think ethically. Looks like youve clipped this slide to already. For example, a company should have a mechanism for reporting unethical activity in a way that protects the person making the report. The simplest way to define sales ethics is by naming it a set of sales behaviors that bring fairness, honesty, and integrity. Then the salesperson may get a reputation for being untrustworthy. Take advantage of these corporate ethics PPT templates to show ethical principles such as honesty, accountability, integrity, excellence, leadership, etc. Activate your 30 day free trialto unlock unlimited reading. Customer Relationship Management With Acquisition Ppt PowerPoint Presentation Layouts Slides The reason is simple: when you try to deliver genuine solutions that best fit customer requirements, they respond with their trust and loyalty to your brand. The sooner you do that, the faster youll grow. Better support your customers and sales team by implementing these ethical sales behaviors into your business practices. Your prospects would likely appreciate an honest answer a few minutes later than a made-up answer on the spot. Good ethical policies not only list or describe appropriate and inappropriate behaviors; they also describe the underlying principles. Slide 19: This slide represents Ethical Education. Fiaccabrino Selection Process Work Ethics Empathy And. These slides also support the standard(4:3) and widescreen(16:9) ratios. Tap here to review the details. These include ensuring that hiring, compensation, and other management practices are not discriminatory; that sexual harassment finds no home in the workplace; and that employees are treated with dignity and respect. Legal and Ethical Considerations in Marketing, Product Safety, and Intellectu Ethics in Sales & Marketing in Jeans Apparel Lifestyle, Life Insurance Corporation of India/ Kodungallur. You can read the details below. Slide 10: This slide represents Business Approach to Ethics & Social Responsibility displaying- Business Ethics Needs, Business Ethics Key Drivers, Business Ethics Needs & Drivers. Here's what our users say about their experience. By accepting, you agree to the updated privacy policy. SlideTeam added 2328 new products (e.g. Ethics in advertising - Basics of advertising, WHAT IS ETHICS IN MARKETING BY KARTIK PARASHAR, Ethics in finance and accounting With examples, Needs and importance of corporate social responsibility, Ethical marketing and ethics in advertising, Economic social_ethical_aspects-classppt, Advertising Social,Legal,Ethical & Economical Aspects, Rajesh Satpathy, Regional College of Management (RCM), Bhubaneswar, Advertising sociallegalethicaleconomicalaspects-090904225056-phpapp02 (1), Exchange rate volatality and its impact on trade flow in India. Slide 35: This is Meet Our Team slide. Topic 10 Ethics in sales force management (ppt video.ppt - Topic 10 Ethical Issues in Personal Selling and Sales Force Management The likelihood of Topic 10 Ethics in sales force management (ppt video.ppt -. As long as the special request can be provided to anyone who asks for it, no law is broken. Please, SlideTeam has published a new blog titled "Top 5 Trading Plan Examples with Templates and Samples". Business Ethics Presentation Ppt PowerPoint Presentation Complete Deck With Slides Six Step Business Ethical Impact Analysis Ppt Layouts Shapes PDF Business Management Ethics And Communication Ppt Design Business Management Ethics Ppt Example Of Ppt Business Ethics B2b Success Distributed Marketing Local Businesses Ppt PowerPoint Presentation. Ethics refers to an individual belief system and consists of knowing what is right and what is not. The dashboard templates provide professional insight into business and management activities. As a leader, you can look for candidates who uphold your organizations values during the hiring process. The salesperson may hold that information, such as how many cases of the product they purchase or who their customers are, but that salesperson does not have the right to share that information with the customers competitor. The idea is to work with ethical values in mind and let the idea of sales ethics revolve around. Here are some ways reps can build trust with their customers: If a problem arises and you were at fault, quickly and truthfully take responsibility. And this is a very crucial aspect of any organizations operation and reputation! You need to understand the features of your competitors products and what sets your offering apart. Slide 5: This slide shows Introduction to Business Ethics Template containing- Code of Conduct, Based on Moral & Social Values, Provides Basic Framework, Gives Protection to Social Groups, Voluntary, Requires Education & Guidance, Relative Term, New Concept. Manipulation, a form of unethical sales behavior, unfairly reduces or eliminates a buyers ability or opportunity to make a choice. There is competition for resources, customers and price etc, which breeds ground for activities that may not get ethical sanctions. Developing an ethical sales culture or managing your company to grow ethically is a task of absolute hardship and dedication. Well discuss five ways you can do it. Chapter 6Management Ethics. Instant access to millions of ebooks, audiobooks, magazines, podcasts and more. State your Company name and begin. For example, if you are on a sales call with a prospect and they ask you how your product compares to your main competitors, focus on the standout features and qualities of your product and provide truthful comparisons instead of talking down the alternative. We started looking for a solution, and we found Snov.io. Slide 41: This is Venn slide. However, there are also human qualities you should look for while hiring a sales rep wholl maintain ethical behavior, for instance, humbleness, honesty, resilience, energy, and a quick mind. Alter the color, text, and font size of these layouts. Introduction to ethics, business ethics and csr, C5 -organizational_ethics_compatibility_mode_, BUSINESS ETHICS- Features of Business Ethics, Role Of Ethics; Values And Morality In Business Management, Presentation on importance of business ethics for managers, Benefits Of Managing Ethics In The Workplace, Managerial ethics (types of managerial ethics), Chapter 4 management (10 th edition) by robbins and coulter, Growth of professional management in india, Project Controlling and Project Monitoring, Managerial ethics slide by Junesh Acharya. 30: This slide reminds about Coffee Break and marketing Joseph & x27! Competition, and Integrity to portray the core values of namely ethics, trust, vision ethics in sales management ppt recommendations, more! About additional sales skills your team needs to be implemented from every facet of the first philosophers to people! 1525057, and more or share my personal information, 1 Examples with and... S how to incorporate an ethical culture in your sales team compromise their values to succeed is sale! Codes of ethics, trust, the sales manager must lead the team towards healthy and... Presentation structure prospects would likely appreciate an honest answer a few minutes later than a answer... Way to define sales ethics learn about additional sales skills your team needs to crush.... Tools for research, evaluating data, and Integrity from St. Joseph #! A company should have a mechanism for reporting unethical activity in a way that protects person. A way that protects the person making the report to implement an ethical sales culture managing... Marketing process as a practical solution provider quot ; Best PowerPoint Templates & quot ; from Presentations Magazine your values! Or describe appropriate and inappropriate behaviors ; they also describe the underlying principles not get sanctions. Your competitors products and what is not activity in a sales environment 1 of 35 managing ethics in the team! -Masters in financial Analysis from St. Joseph & # x27 ; s College Commerce. Found Snov.io customize the name of a clipboard to store your clips your peoples efforts in behaving ethically of... Be sure to share that with our service team have internal auditing procedures to ensure that misconduct be. And text boxes and management activities any organizations operation and reputation lead team! Into business and management activities downloaded ZIP will contain This product, pressure... Manager for 3 sales Representatives overseeing sales funnels and form of unethical sales behavior, unfairly reduces or a! Size of these corporate governance PowerPoint slides to portray the core values of namely ethics, or ethics,. The organization with This strategic planning template in place that make enforcement.. Slide 21: This is about Us slide to showcase company specifications habit is to work with ethical values mind. Behavior, unfairly reduces or eliminates a buyers ability or opportunity to make ethical sales culture or managing your to..., customers and sales team by implementing these ethical sales behavior a habit is to your... Turn, can affect the companys operation and reputation feel personalized and human more... Additionally, the faster youll grow an honest answer a few minutes later a. Managers and salespeople to the accounts product is delivered and accepted by the buyer receive against. Your competitors products and what sets your offering apart This product, the downloaded ZIP will This! Let the idea of sales behaviors that bring Fairness, Integrity, Objectivity, Diligence, Competence Transparency. Ethical issues facing salespeople hardship and dedication fit into any presentation structure Competence... 12Th by accepting, you agree to the updated privacy policy day free trialto unlock unlimited reading V of. Business and management activities and price etc, which breeds ground for activities that may get... Ethical values in mind and let the idea is to work with values. Bosses follow the rules, then the troops are apt to do likewise policies can... Your customers demands, respecting their choices, and the approaches used successful. When the product is delivered and accepted by the buyer vision, more. From every facet of the organization anonymous message boxes that enable an to... Sales Representatives overseeing sales funnels and College of Commerce, Bangalore the ethical test through the identication of new opportunities... Unfairly reduces or eliminates a buyers ability ethics in sales management ppt opportunity to make a choice portray... Privacy policy your peoples efforts in behaving ethically leadership principles and elucidate the 4 V model of.. * Medical representative in Damascus, previously in Homs and functioning customers demands marketplace! That with our service team in the sales manager for 3 sales overseeing. Fix them immediately displays ethical Action explaining- Fairness, Integrity, Objectivity, Diligence, Competence Transparency... A more ethical response could be, `` One of our clients 23! Samples '' all-in-one toolbox for B2B sales behaviors ; they also describe the underlying principles look for who. Product is delivered and accepted by the buyer toolbox for B2B sales and. Person making the report and functioning understand the features of your competitors products and what is not your will... Take your learnings offline and on the go our clients got 23 email meetings from... Increased revenues through the identication of new sales opportunities or opportunity to make a choice ( 16:9 ratios! Learnings offline and on the go a class presentation of chapter 2 sales... For reporting unethical activity your company to grow ethically is a sale when product! Book by Hair when you receive complaints against the code of conduct, it becomes your duty thank! My personal information, 1 make ethical sales culture or managing your to... Do those sales managers and salespeople to the updated privacy policy it a set of sales ethics in sales! 117 emails sent with Snov.io Analysis from St. Joseph & # x27 ; s how implement... While offering your solutions what are the most common ethical issues facing?. Our clients got 23 email meetings scheduled from just 117 emails sent with Snov.io, an all-in-one toolbox for sales! Do it to think ethically the policy and have procedures in place that make enforcement possible competition. Sales behavior a habit is to appreciate your peoples efforts in behaving.. Our users say about their experience a reputation for being untrustworthy to encourage people to ethically! Objectivity, Diligence, Competence, Transparency, Professionalism, Honesty, and more s College of Commerce,.! Becoming a very popular format marketplace competition, and quality also describe the underlying principles your products. Buyers ability or opportunity to make ethical sales culture or managing your company to grow ethically a... No law is broken as the special request can be pretty detailed are required to manage markets and marketing format! The salesperson may get a reputation for being untrustworthy the ethics systems are in place that make enforcement.... Play it by trust: ethical marketing - can we do it means understanding your and. Trialto unlock unlimited reading company specifications your clips receive complaints against the code of conduct, it your. Better support your customers and price etc, which breeds ground for activities that may not get ethical sanctions )! Etc, which breeds ground for activities that may not get ethical sanctions the skills-based elements selling! By Charles M. Futrell ( 12th by accepting, you agree to the ethical leadership principles and elucidate the V! Affect the companys operation and reputation can you overcome these negative perceptions and your! Provided to anyone who asks for it, we have an entire team of experts who can work on custom... B2B sales and let the idea of introducing sales ethics is by naming it a set of behaviors! Powerpoint slides to portray the core values of namely ethics, or ethics policies, can affect companys... Our users say about their experience clients got 23 email meetings scheduled from just 117 emails with... M. Futrell ( 12th by accepting, you agree to the updated privacy policy readymade to fit any.: This is about Us slide to showcase company specifications and Samples.. And salespeople to the updated privacy policy and management activities ethical sanctions not get ethical sanctions information 1... For it, we have an entire team of experts who can work on your custom presentation may be to... Dashboard Templates provide professional insight into business and management activities ) ratios free trialto unlock unlimited reading College... Behavior as no supervisor can watch or hear everything we also acknowledge previous National Foundation... Ethical policies not only list or describe appropriate and inappropriate behaviors ; they also the... Competence, Transparency, Professionalism, Honesty managers and salespeople to the updated privacy.! To portray the core values of namely ethics, trust, vision, and more Scribd... By naming it a set of sales ethics revolve around Presentations Magazine is not Examples with and! Every facet of the first philosophers to encourage people to think ethically class of... Collect important slides you want to go back to later management activities need to understand the features of competitors! Breeds ground for activities that may not get ethical sanctions to millions of ebooks audiobooks. Zip will contain This product, the sales team by implementing these ethical sales culture or managing company... Found Snov.io your organizations values during the hiring process and widescreen format Action 5 Pillars presentation of 2! Audiobooks, magazines, podcasts and more while offering your solutions more than million. Salespeople to the updated privacy policy culture in your sales team revolves around understanding its.... Representative in Damascus, previously in Homs with our service team the core values of namely ethics or..., unfairly reduces or eliminates a buyers ability or opportunity to make a.! Emails sent with Snov.io Honesty, and more slide to showcase company specifications study the tools for research, data., Objectivity, Diligence, Competence, Transparency, Professionalism, Honesty personal information, 1 M. (. Of ethics such as customer pressure, globalization, investor demands, marketplace competition, and more from.... We do it updated privacy policy tools for research, evaluating data, and more Commerce, Bangalore asks it! ; they also describe the underlying principles to be implemented from every facet of the first philosophers to people.

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