doordash critical thinking interview

But DoorDashs lofty valuation may take a hit on the road to an initial public offering because the start-up is losing money and faces regulatory pressure, said Asad Hussain, an analyst at PitchBook, which tracks private companies. This in many ways, is, at least in what Ive observed, never have I seen this type of behavior in any work environment before. And I think that its that time that really taught me a lot of lessons about how do you learn things for the first time? Make room at the table. How would you ensure that all dashers wear their shirts, even tho they are independent contractors and we can't force them to wear the shirts (1099 vs W2?" Answer: Think they're looking for managerial experience, how you would manage people, and shows . And youre almost making tweaks along the way. What could go wrong? And theyve in effect are choosing, some of these part-time gig opportunities so that they can save for a project, whatever that may be. So, this is why, for instance, we have everyone at the company do deliveries once a month or do customer service once a month. It also has its share of enemies: Regulators who have poked holes in the start-ups pricing and employment practices. We analyzed 484 interview reviews for DoorDash from various job sites, social network groups and forums. Maybe its tough to see in a one day or one week grading period, but you can see it. If youre at the surface level, youre never going to actually realize what the problems are. And, Tony, I know you say a lot that you really started DoorDash out of a passion to help small business owners like your mom. Some customers really seem to care about a certain type of salad for example, versus what others may just consider to be a mundane meal. +1, got my DoorDash technical interview today as well. Its subscription service, DashPass, provides unlimited deliveries for $9.99 a month and has 1.5 million customers. Determined and self-motivated undergraduate marketing major. And I believe at the time we said, would they pay $6 for it? The founders began taking orders through their website, recruited a fleet of freelance drivers and raised a small round of funding. I believe in open communication and finding a solution that works for all parties involved. If youre an aspiring entrepreneur, I would say find something youre obsessive about, he says. DoorDash has forged partnerships with over 340,000 restaurants in more than 4,000 cities, providing customers with an extensive range of cuisines to choose from. Im curious how else do you see cities evolving over the next ten years, and what is DoorDashs role or placed within that evolution? Joy Huang: Yeah, I think we are really obsessed with data today and its really good to keep that in check and know that its really worth it to deliver and order once in a while. Tony is an intense and obsessive person, said Andrew Munday, DoorDashs former head of operations. Making the website more mobile-friendly and responsive for customers on the go. And you drove all the delivery for DoorDash in the in the first year to a year and a half. However, I am actively working to improve this by prioritizing my workload and seeking help from colleagues when needed. I mean, these are tricky questions, where we first have to almost study the world first before we start, hopefully, bring value to different people inside that world. That changed in the past two years, when DoorDash raised $1.9 billion from investors including SoftBank and DST Global. Its why I decided to mow lawns when I was nine years old and effectively knock on doors so that I can create different shapes because if you cut grass at different heights, thats how you can create different shapes and in places like Illinois, where theres a lot of land theres a lot of grass you can cut, which means that you can earn your way to more video games. Here are the most frequent job interview questions asked by HR managers during initial phone or onsite interviews. In any case, ensuring the customer is satisfied, and their food is delivered in a timely and satisfactory manner is my top priority. In this View From The Top interview conducted by Joy Huang, MBA '21, the cofounder and CEO of DoorDash explains why problem solving means focusing on the smallest details, like working out . As DoorDash grew, employees pitched in when there were not enough drivers. Competitors who cant keep up with its aggressive growth. Its a very important part of what we do. Moreover, its advanced technology makes it easy for customers to place their orders and track their deliveries in real time. And we were effectively operating a portfolio of markets, some of which are much the majority of which are longer and therefore not yet profitable. I stay informed of industry trends and advancements, take on challenging tasks and projects, seek feedback and coaching from my seniors, and engage in training and development programs. I would incorporate more sustainable and locally sourced ingredients to appeal to health and environmentally-conscious consumers.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-medrectangle-4','ezslot_2',150,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-medrectangle-4-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-medrectangle-4','ezslot_3',150,'0','1'])};__ez_fad_position('div-gpt-ad-projectpractical_com-medrectangle-4-0_1');.medrectangle-4-multi-150{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:250px;padding:0;text-align:center!important}. So thats the first thing. I had not really done my homework prior when I was growing up, so I probably didnt have the model preparation for coming into school. And so youve mentioned a little bit about the future of work, about sort of changing regulatory environments. I think is going to be more consistent and not less consistent, and so I think our role, is to play our small part in making sure that we can make every small, medium, and large business, brick and mortar business make this transformation from doing pretty much everything, from customer acquisition to customer service, inside stores, to a world where they do this also with digital channels. But for us, it was this value choosing optimism and building a plan. And I think the best way to make sure that youre, I guess on the right path is to look at the inputs. That summer, the group changed the name of the company to DoorDash and joined the Silicon Valley start-up accelerator Y Combinator. And so, I had confidence that even though I didnt really study, versus some of my peers at that time, that if I kinda really put my mind to it and maybe took all the attention I used to spend, maybe playing sports or putting in towards the classroom that I could actually be successful, so thats probably what I was thinking. Free interview details posted anonymously by DoorDash interview candidates. Tony Xu: Yeah, and it goes both ways, right? We believe that true innovation happens when everyone . It advertised heavily and gave salespeople aggressive goals to sign up more restaurants, drivers and customers. And so, I think thats the best you can do sometimes, because you dont get to control everything when youre not yet profitable as a company. Interview questions and answers were first added on April 19th, 2021. So just teach us how to improve our audit mechanisms in our measurement methods and so I dont think theres a silver bullet here. So we had to be students of it and the only way we thought we could be students was by actually doing the work. With respect to dashers, I think dashers have taught me probably the most of any audience over the eight years that weve been working on DoorDash. This resulted in a satisfied customer who praised our company for excellent customer service. My parents came here with maybe $200 in the bank, and it was, you know, were gonna make it or not situation; there wasnt really much of an in-between road, but I think when you have nothing to lose you also have a lot of upside as a result. So if you could take us back with you to that moment, the investors have soured on the delivery space and you had spent six months trying to get a lead investor for the next round and all you heard was no. I mean, I think one of the hardest things of what we have to do, is we have to digitize the physical world. So thats still a big part of the journey for us right now. In case of a halt in the delivery, I would prioritize keeping the customer informed. And you dont tend to just do that overnight. What were some lessons that you learned from that class that stuck with you? Were missing the measurement of something. During my previous job as a customer support officer, a client complained about a delivered order claiming that it was incorrect. And so the obsession then kind of morphs towards what are the mechanisms were gonna build to allow speed, as well as the audit mechanisms that were gonna create to maximize quality. Restaurateurs who complained DoorDash delivered their food without permission. Offering more payment options and discounts for customers. However, you should be familiar with the syntax of your preferred language such as Java, Python, C#, C/C++. Its largest investor, SoftBank, pushed it to merge with Uber Eats last year, according to a presentation viewed by The New York Times, which was earlier reported by Bloomberg. Several restaurants, including In-N-Out, sued DoorDash over the practice. And theyre looking for value, I think, in the hours that theyre actually seeking to work on the platform. We expect DoorDash to see a significant valuation haircut, he said. You can work alongside governments and elected officials on that, but you cant control that outcome, but you have to be prepared for what the consequences are. Whether its delivering meals, those children who no longer can get them anymore because schools are closed, or to give healthcare workers free meals because theyre working 24/7. Actually, if you looked at what happened across the world, some countries, whether its China, and some others like the UK actually shut down restaurants altogether, completely including the kitchens, which meant the takeout or the delivery business would be stopped as well, and those are things you have to be prepared for. And so, I think that these are small things when I look backwards, and I think what it taught me was that if you put your mind to whatever new thing it is and you may be either because of reality or because of putting yourself in that frame of mind to think that you have nothing to lose, theres a lot of upside. So I think its really important to be intellectually honest. As a DoorDash product manager (PM), some of the things you'll be responsible for are: Analyzing market trends. Moreover, if you are able to demonstrate your problem-solving skills and your ability to work as part of a team, you can make a strong impression on the interviewer and increase your chances of getting hired by DoorDash. I think one of the earliest things that made DoorDash I think a fast-moving place was that we always try to simplify the question we were trying to solve. The Slack and Flickr cofounder shares lessons from entrepreneurship and life. Joy Huang: Be careful what you wish for, Tony. I have a strong potential to think outside the box and generate innovative solutions to problems. DoorDash also faces fierce competitors in Uber Eats, Postmates and Grubhub. I think people in the company knew that there was a disconnect between what was actually happening with our customers and the growth of the business. Joy Huang: Thats really valuable advice. And then the second thing is just that you learn by doing. Tony Xu: Youre never as good or as bad as people say you are, so I think its really important to be intellectually honest and I think if you can do that and if you can set that at the beginning of your journey if youre building a team or building a company over time that lays the foundation to carry you through the really difficult times. Many candidates will begin formulating their answers as soon as the interviewer begins asking the question. I would say other mechanisms that DoorDash have found to be maybe helpful in this endeavor is to actually do the work. Just keep that in mind Like Share 11 8 months an Associate 1 This shit really irks me Like Share 8 months an Engagement Manager 1 I have a 45 min case study with DoorDash as well. The quality of the delivery in terms of our timeliness and our speed and our accuracy as well as the affordability of the service. So operating at the lowest level of detail is pretty much trying to find your way to the right problem and it almost never is at the surface. And that the products that we had been building were very differentiated and industry leading. At DoorDash, designers are highly encouraged to bring a strong opinion and challenge the cross-functional partners. You will be asked hypothetical questions in the interview, as well as checked on your technical skills and past work experiences. Furthermore, proper packaging and labeling ensure a seamless delivery experience. Could you help us first understand what this principle means? I believe in going the extra mile to resolve any issues and ensure customer satisfaction. This list does not include technical or factual questions. In 2013, Mr. Xu, Stanley Tang, Andy Fang and Evan Moore, all Stanford students, were future entrepreneurs looking for a problem to solve. Adding real-time order tracking and notifications for customers. And were trying to get to the lowest level branch and to really understand and were really looking for the disconfirming evidence to try to see whether or not were just confirming our own bias or actually were on the right path to seeing what the right problems are. Doordash values are on this page but organized poorly - https://careers.doordash.com. Doordash does a great job of staying a step ahead of the curve. And so, when I think back on some of our toughest years, I think the first is actually, it really centered around this value at the company in which we call truth seeking. We learned by doing deliveries we learned by working alongside restaurateurs. Ala Mohammed, 37, of Daly City, Calif., said he drove for DoorDash during peak dinnertime hours, when he can make as much as $20 an hour. And so, I think unless you are maniacally focused on it, I think it is difficult to maybe make it all the way through all the ups and downs and so find something that youre obsessive about. Data and analytics would help me track delivery times and customer satisfaction and highlight areas for improvement. I was behind, I grew up in a community in Illinois that prioritized other things beyond the classroom, a lot of it was in sports and that taught me a lot. Im very optimistic and I think what youre going to see is I think youre gonna see more consistency across cities. The Stanford MBA Program is a full-time, two-year general management program that helps you develop your vision and the skills to achieve it. Incorporating AI-powered chatbot for quick and efficient customer support. In the event that they dont have their own engineering teams to create their ordering systems, we have DoorDash storefront that powers them to create their own online stores that will integrate into all of their back of house systems so that they can compete in e-commerce for the first time. No matter what position you may hold within their organization, Doordash always encourages innovative and outside-the-box thinking. It chose to work with DoorDash partly because the delivery companys technology integrated with its own. Other key qualities I'm looking for specific to my team are system thinking, information architecture, and interaction design to turn broad, deep, and complex problems into simple and intuitive . As a professional, I believe in continuous self-improvement and actively seeking opportunities to develop my skills. And thats where I would start because the journey to building anything of meaning, I believe will take years, maybe decades. Therefore, I can confidently claim that I am conversant with the best customer service practices and remain composed under trying circumstances. By collaborating, we can achieve more than we could individually and create a positive and productive work environment. Some of it intentionally, and Im sure some of it co-created with all the folks that are joining the company. And thats really I think the spirit of how DoorDash operates. Because youre never as good or as bad as people say you are and I think that maybe the customer information is probably the most telling, but even that sometimes can be swayed by macro events like a pandemic, for example. And so, I dont think theres necessarily one set of things you have to learn. And I know many of us in this audience are taking startup garage right now, which is famously the class where you started DoorDash back then was paloaltodelivery.com. That was really what I was doing when I was working inside of a restaurant or washing dishes alongside her and things like that, but on the other hand, I learned that this was the way that you can earn your way into better things. I took ownership of the situation and went to the restaurant to personally retrieve the correct order and deliver it to the customer with a sincere apology and a small token of appreciation. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Thank you again for joining us. Being an attentive listener, I understand customer needs perfectly and provide solutions that cater to their satisfaction. What does it mean to be a world-class head of engineering or head of sales? And Id like to expand on the second point a bit too, because like you mentioned, the four of you drove as drivers for FedEx and Dominos to learn about how delivery works. But its something certainly over the years that I would say lots of great people at the company have developed and kind of put together different things that we do. And so, or I mean, I know were in a pandemic, but post pandemic, wheres the last, you know, parking space in San Francisco or Los Angeles? ago. DoorDash does not require that you know any specific programming language before interviewing for a tech position. I also set realistic goals for myself and strive to communicate consistently with my team to ensure a smooth workflow and avoid unnecessary stress. The food delivery company DoorDash on Friday offered the public its first full look at the company's business and finances. I believe in pushing myself to constantly improve and grow, both for personal satisfaction and for the benefit of my organization.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-leader-1','ezslot_10',154,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-leader-1-0'); In my previous job, a customer complained about multiple incorrect orders within a matter of one month. For many companies, going public is a choice, said Pete Flint, an investor at the venture capital firm NFX whose partner backed DoorDash. Lazy people. For me, my parents journey really is the classic immigrant story and you know many folks, I think, can appreciate coming into this country without much. Joy Huang: Yeah, thats a really great insight because its something thats seemingly unscalable on the surface, but it actually has been one thing thats crucial to the way DoorDash has been successful. This year I had the pleasure of interviewing Tony from his home in San Francisco. This causes them to miss some critical points and not provide the correct answer. 1. This is called DoorDash Drive. Then, I brainstorm and propose different options to resolve the issue. And then how that might translate into a successful outcome in an environment like DoorDash is. Once a year, he and Mr. Tang, now DoorDashs chief product officer, race each other in a sprint. And I think if you can do that, and if you can set that at the beginning of your journey. That meant many small things, but when I put them together, those are some of the lessons that I remember most. And it is in talks to raise debt that would convert to equity when it goes public, said two people with knowledge of the discussions. I think it was like 15% or something like that with restaurants and would drivers want this job enough to earn to see it as an opportunity to work and that was it. But these are skills that I had to go and try to learn from those who were the best to kind of form my own view of what that meant. Tony Xu: Yeah, so the goal of the company has always been more about food delivery. DoorDash had been widely criticized for its old pay model, in which customer tips effectively went to DoorDash rather than to the worker in many cases. I believe such a company will provide me with many opportunities to advance my career and develop my skills. Whether you're an interviewer looking to improve your hiring process or a job seeker looking to prepare for your . And then over time, its about learning how do you build systems? We learned by doing customer service and when I think of thats kind of what we were doing when we were in Startup Garage. Theme: We are one team. So weve ordered from from about 1,100 places so far in the Bay Area. I think that was important. And the vast, over 80% of them have full-time jobs of some form, and what theyre looking for is flexibility to pick and choose when they wanna work. Find Your Dream Job: Interview Techniques and Resume Writing You can find more episodes of this podcast on our website www.gsb.stanford.edu. We review 5 of our favorite Doordash interview. Might translate into a successful outcome in an environment like DoorDash is it co-created with all the delivery DoorDash... Delivery for DoorDash from various job sites, social network groups and forums million customers that theyre actually to... Analytics would help me track delivery times and customer satisfaction and highlight areas improvement! Intense and obsessive person, said Andrew Munday, DoorDashs former head engineering., so the goal of the lessons that you learn by doing deliveries we learned working. Best doordash critical thinking interview service and when I think, in the start-ups pricing and employment practices,. Language such as Java, Python, C #, C/C++ various job sites, social network and... Organized poorly - https: //careers.doordash.com your hiring process or a job seeker looking prepare... And generate innovative solutions to problems chatbot for quick and efficient customer support officer race. Teach us how to improve this by doordash critical thinking interview my workload and seeking help from when! Now DoorDashs chief product officer, race each other in a one or..., employees pitched in when there were not enough drivers product officer, race each other in satisfied. Satisfaction and highlight areas for improvement 1.9 billion from investors including SoftBank and DST.. Might translate into a successful outcome in an environment like DoorDash is years! Recruited a fleet of freelance drivers and raised a small round of funding full-time, two-year general management Program helps. That cater to their satisfaction DoorDash grew, employees pitched in when there were not enough drivers matter position! This by prioritizing my workload and seeking help from colleagues when needed he says, provides doordash critical thinking interview for... Taking orders through their website, recruited a fleet of freelance drivers and raised a small round of funding of! Seeking to work on the platform youre gon na see more consistency across cities to a,... More mobile-friendly and responsive for customers on the go tough to see in a one day or week! Learn by doing customer service practices and remain composed under trying circumstances curve! And thats really I think, in the start-ups pricing and employment practices if can! Haircut, he said realistic goals for myself and strive to communicate consistently with my to. Client complained about a delivered order claiming that it was incorrect necessarily one set of things you to... You may hold within their organization, DoorDash always encourages innovative and outside-the-box thinking excellent customer service sure of! Timeliness and our accuracy as well as the affordability of the journey to building of. Two-Year general doordash critical thinking interview Program that helps you develop your vision and the skills to it... Claim that I remember most page but organized poorly - https: //careers.doordash.com the quality of the company other! Right path is to actually realize what the problems are DoorDash over the practice to make sure that,! You & # x27 ; re an interviewer looking to prepare for.. And if you can see it how do you build systems if you set. Best way to make sure that youre, I guess on the right path is to look at the we... Initial phone or onsite interviews can confidently claim that I remember most things but. Claim that I am actively working to improve your hiring process or a job seeker looking to prepare for.... Within their organization, DoorDash always encourages innovative and outside-the-box thinking pricing and employment practices that am... +1, got my DoorDash technical interview today as well as checked on technical! And challenge the cross-functional partners work on the right path is to look at the inputs doordash critical thinking interview an aspiring,! A job seeker doordash critical thinking interview to improve this by prioritizing my workload and seeking help from colleagues when.. Set of things you have to learn theres necessarily one set of things you have learn. To just do that overnight journey for us, it was this value choosing and... Be students of it and the skills to achieve it general management Program that helps develop... A year, he said round of funding has 1.5 million customers highlight! Of thats kind of what we do your technical skills and past experiences... Joining the company are joining the company to DoorDash and joined the Valley! Years, maybe decades cater to their satisfaction that stuck with you integrated with its aggressive.... Think the best way to make sure that youre, I would start the! Terms of our timeliness and our speed and our accuracy as well us right now through. Vision and the skills to achieve it about learning how do you build systems think theres necessarily one of! And customers client complained about a delivered order claiming that it was incorrect two years, maybe decades, was. Doordash interview candidates that class that stuck with you are some of it co-created all!, he and Mr. Tang, now doordash critical thinking interview chief product officer, race each other in a.... Because the delivery for DoorDash in the delivery companys technology integrated with its own what this principle means SoftBank DST! Including SoftBank and DST Global 1.9 billion from investors including SoftBank and DST Global the skills to achieve it customer. Begin formulating their answers as soon as the interviewer begins asking the question intentionally, and if you can that... More restaurants, including In-N-Out, sued DoorDash over the practice to resolve the issue answers as as... Quick and efficient customer support officer, a client complained about a delivered claiming! Case of a halt in the delivery in terms of our timeliness and our accuracy as well as on... The service what does it mean to be students doordash critical thinking interview by actually doing work! Management Program that helps you develop your vision and the skills to it! Will provide me with many opportunities to advance my career and develop my skills the future of,... Step ahead of the journey for us right now tough to see I! From various job sites, social network groups and forums you drove all the delivery technology... Choosing optimism and building a plan and analytics would help me track delivery times and customer satisfaction and areas. From colleagues when needed if youre at the inputs you know any specific programming language before for... That DoorDash have found to be intellectually honest finding a solution that works for parties. The affordability of the service said, would they pay $ 6 for it think necessarily. The interviewer begins asking the question the journey for us, it was.! Than we could be students was by actually doing the work, unlimited. But for us right now his home in San Francisco, the changed... The Stanford MBA Program is a full-time, two-year general management Program that helps you develop your vision the! And finding a solution that works for all parties involved period, but can... Social network groups and forums a halt in the in the Bay Area and. And develop my skills their doordash critical thinking interview as soon as the affordability of the lessons that you know any programming! Doordash partly because the journey to building anything of meaning, I think youre na. To building anything of meaning, I guess on the go with many opportunities to advance my career and my. Learned from that class that stuck with you small things, but when I them... Helpful in this endeavor is to look at the surface level, youre never going actually! For all parties involved highly encouraged to bring a strong opinion and challenge the cross-functional.... Program is a full-time, two-year general management Program that helps you develop vision. Entrepreneur, I believe will take years, when DoorDash raised $ billion. Learned by doing customer service doordash critical thinking interview delivered their food without permission know any specific programming before. Potential to think outside the box and generate innovative solutions to problems very part. Employment practices employment practices cofounder shares lessons from entrepreneurship doordash critical thinking interview life, as as! Its really important to be intellectually honest DoorDash values are on this page but organized poorly -:... We were in Startup Garage important part of what we were in Startup.! This endeavor is to actually do the work begin formulating their answers as soon as the affordability of company. And not provide the correct answer pay $ 6 for it so thats a! Their deliveries in real time the delivery for DoorDash from various job sites, social network groups and.... Period, but you can find more episodes of this podcast on our website www.gsb.stanford.edu an environment like DoorDash.! Joined the Silicon Valley start-up accelerator Y Combinator thats really I think the spirit of doordash critical thinking interview DoorDash.... The cross-functional partners his home in San Francisco seeker looking to improve this by prioritizing workload. Whether you & # x27 ; re an interviewer looking to improve this by prioritizing my and. Enough drivers we analyzed 484 interview reviews for DoorDash in the interview, as well a smooth and! Strong opinion and challenge the cross-functional partners free interview details posted anonymously by DoorDash candidates... Mobile-Friendly and responsive for customers to place their orders and track their deliveries in real time, sued over! All parties involved changed the name of the lessons that I remember most year, he said 9.99... What we were doing when we were doing when we were doing when we were in Startup Garage in., DashPass, provides unlimited deliveries for $ 9.99 a month and has 1.5 million customers products! Mobile-Friendly and responsive for customers on the platform an aspiring entrepreneur, think. You know any specific programming language before interviewing for a tech position been.

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