regal customer service hours
104 Easton Rd., Bldg F. Warrington, PA 18976. Notices (i) given by Regal hereunder shall be deemed received when sent by Regal and (ii) given by you hereunder shall be deemed received when received by Regal. Please allow 24 hours for the credits to appear in your account. Regal Entertainment Groups policy for a Childs ticket is age 3 to 11. are permitted to be used within any Regal Entertainment Group facility. Can I enroll if I already have an active Crown Club account? Convenience Fees apply to all Reservations. To gain admission to a theatre, you must present to the usher (i) your valid admission ticket (either a printed ticket from the box office or an in-theatre kiosk or a digital ticket under My Tickets in the App), and (ii) your valid Subscription Pass. You just have to pay a surcharge for premium format showtimes (e.g., ScreenX, 4DX, IMAX, RPX, 3D, and VIP) and eligible movie event showtimes (e.g., marathons, double features and fan events). In addition to Subscription Fees, Regal may also charge you for, and you are responsible for, (a) applicable taxes and Regals online convenience fees (Convenience Fees) for Reservations (collectively, Charges), and (b) Restricted Theatre Surcharges, Premium Format Surcharges and Premium Seating Surcharges (collectively with Subscription Fees and Charges, Fees). Rough or persistent violence is absent; sexually-oriented nudity is generally absent; some scenes of drug use may be seen; some use of one of the harsher sexually derived words may be heard. If you are a minor in the state of your residence, you must have your parents or legal guardians permission to enroll and participate in the Subscription Program and such enrollment constitutes your and your parents or legal guardians acceptance of and agreement to these Subscription Rules, including without limitation the obligation to pay Fees as set forth herein. Experience the ultimate in movie sight and sound, All rights reserved Regal Theatres I was so furious that they had so many I was shaking and could hardly enjoy the movie. Regal may cancel your Subscription for convenience at any time by notice to you. Please contact Customer Assistance at https://www.regmovies.com/rcc/contact-us to request the change. Who enforces the ratings? Subscription fees are as follows for the one-year plans: Subscription fees are as follows for the three-month plans: Subscription fees are subject to change at any time in Regals sole discretion, but any increase will not affect the Subscription fees payable for the one-year or three-month (as applicable) initial term. What actions has Regal taken in regards to the coronavirus? Please note that when this occurs, the tickets will be on your device, along with any credits earned during the transactions, and you will be charged all taxes, online convenience fees and surcharges applicable to each reservation you made. Please see one of our theatre managers if you have any questions regarding 3-D films. Visit your local theatre the find out details on matinee hours. This page will provide you with a list of our theatres, sorted by state. For immediate assistance, you can reach out to our chat support team for the following brands from 3:00 AM to 5:00 PM EST, Monday to Friday. I fell that this is a poor excuse for customer service. We bought our tickets in advance. Regal Entertainment is not responsible for lost, stolen, or recovered personal items. At that point, locate the movie you are inquiring about and click on a showtime. General Information about the Subscription Program. Yes! Is there any surcharge for premium seating? BCBSTX creates and publishes the Machine-Readable Files on behalf of Cinemark. 125 Townpark Dr Suite 300. You can receive refunds for tickets up to 60 minutes before the showtime. Details regarding these benefits may be made available to you via the App or in Regals email, SMS or other communications to you. Can I add my Subscription Pass to Apple or Google Wallets? AFTER THE INITIAL TERM (EITHER ONE YEAR OR THREE MONTHS, DEPENDING ON THE PLAN YOU SELECT), YOU MAY CANCEL YOUR SUBSCRIPTION UNDER SECTION F.1 BELOW BY CONTACTING REGAL CUSTOMER RELATIONS ONLINE (SEE SECTION G.7(A) BELOW). At the customer service desk of a Regal Theatre; NOTE: Credits may take up to 72 hours to post to your account. Can I see showtimes for different dates and locations? Call us via TTY toll free at 1-800-676-3777 TTY hours are from 6:00 a.m. - 11:00 p.m CT. Monday thru Friday Short Codes Are there any other restrictions on reservations obtained via the App using my Subscription Pass? If they accept, you will then, when making your own reservation, be able to reserve one admission ticket for them (subject to the terms and conditions of their Subscription plan) for the same showtime. Media Inquiries: Email us at pr@cinemark.com. (a) You hereby authorize Regal to charge Fees to the valid debit or credit card provided during enrollment or otherwise in connection with your Subscription (which may include the debit or credit card attached to your existing Crown Club Account) (the Payment Method) in accordance with your billing plan. Yes, after the expiration of your three-month or one-year (as applicable) initial term. Regal Unlimited Rules. We asked for a restart but that didn't happen. Thin, in itself, is shameful. If you cancel your Monthly Subscription Plan under Section F.1(a), you may not apply for another Subscription plan until six months after the cancellation date. No outside food or drink is permitted in the theatre. Can I transfer my Subscription to someone else? You may use a valid Regal gift card to pay Fees. In lieu of Birthday Party events, we are offering Private Watch Parties. Service Hours. 2023 ForLocations.com All rights reserved. I waited for a bit, then tried again, with the same result. Yes. Experience the ultimate in movie sight and sound, All rights reserved Regal Theatres Look for the digital Unlimited card in your Crown Club account on the App. Parents are urged to learn more about the film before taking their children to see it. Yes. If the associated Fees remain unpaid more than 28 calendar days after such notification, Regal may in its sole discretion, with notice to you, cancel your Subscription. PLEASE SEE SECTION D BELOW FOR ADDITIONAL BILLING INFORMATION. Enjoy the movies app you've been looking for, and book your movie . Regal may change the number of permitted pending Personal Reservations in its sole discretion. Regal may change any Charges or surcharges at any time in its sole discretion, with or without notice to you. Check Movie Club Credit Balance. Yep! When making a Reservation, you may simultaneously (i) reserve one admission ticket for each of up to five other Subscribers (subject to the terms and conditions of their respective Subscription plans) that you have added as Friends (under Manage Friends and Family, which is under Subscription Details in the App) for the same showtime (each, a Friends and Family Reservation, and collectively with Personal Reservations, Reservations), and (ii) purchase admission tickets for other non-Subscribers for the same showtime at Regals standard prices (including Charges, if applicable). (For example: if you have booked a reservation for three pending showtimes, you may not make another reservation until after you attend one of the reserved showtimes.) If your Subscription is cancelled and you are in good standing, you can keep your free Crown Club account (including your Crown Club credits). Signifies that the rating board has concluded that the film rated may contain some adult material. Nudity, sex scenes, and scenes of drug use are absent; violence is minimal; snippets of dialogue may go beyond polite conversation but do not go beyond common everyday expressions. The ratings do not determine or reflect whether a film is "good" or "bad." Im not able to make a reservation for some reason. Yes. Sign up for a membership (Subscription), pay your Subscription fee (monthly or pre-paid in full your choice), and watch as many movies as you like at participating Regal theatres (each, a Participating Theatre). My Subscription Pass may have been accessed or used by someone else without my permission. reserve via the App (Convenience Fees apply) admission tickets for regularly scheduled showtimes on any day (A) at Participating Theatres included in your Subscription plan and (B) at Participating Theatres not included in your Subscription plan by paying the applicable Restricted Theatre Surcharge (a Personal Reservation). For additional information about the Crown Club, including earning and redeeming Crown Club credits and the Crown Jewel Bonus Program, please see Section B.4 below or the. Your Crown Club digital card is now the same thing as your Subscription Pass. How many friends and family can be added as part of the FRIENDS & FAMILY with Regal Unlimited? What time does the theatre location open? REG will not sell tickets to any person under the age of 17 (18 where applicable). Good at Multi-tasking? What should I do? The Crown Club is a free rewards program where you earn credits for purchasing admission tickets and concessions and redeem such credits for rewards. No, the rating system is strictly voluntary and carries no force of law. For extenuating circumstances, please consult theatre management. Warren East 20 - You must be 21 or older to enter the Warren 21 wing. The monthly plan will be billed on a monthly basis until it is cancelled. You can either pay a monthly fee for a monthly Subscription plan or an up-front fee for a three-month or one-year (as applicable) Subscription plan. For information about changing billing plans after that time (including if you want to change from your current Monthly Subscription Plan to a Pre-Paid Subscription Plan), please contact Customer Relations (see Section G.7(a)). If your Subscription is in good standing, and subject to Section E.3 below, you may use your Subscription Pass to: obtain admission tickets at the box office or in-theatre kiosks for same-day, regularly scheduled showtimes (A) at Participating Theatres included in your Subscription plan and (B) at Participating Theatres not included in your Subscription plan by paying the applicable Restricted Theatre Surcharge; or. During the three-month or one-year (as applicable) initial term of your Subscription only, you may cancel your Subscription for special circumstances by contacting Customer Relations (see Section G.7(a)) if you are unable to use your Subscription for three consecutive months as a result of a medical condition. Yes, the guests must arrive at the same time to be admitted into the movie. No, currently this functionality is not supported for your Subscription Pass. Can I refund my ticket after I make my purchase? We got no assistance from the manager and missed part of the movie trying to find her. From time to time, Regal may offer Subscription plan upgrades or customizations for an additional Subscription Fee. IF YOU ARE A CALIFORNIA RESIDENT, PLEASE NOTE THAT CALIFORNIA BUYERS REMORSE LAWS AND RELATED COOLING OFF PERIODS DO NOT APPLY TO YOUR SUBSCRIPTION PURCHASE. Where can I find more information about it? To gain admission to a theatre, you must present to the usher your valid admission ticket and your valid Subscription Pass. The Subscriptions are open to individuals 16 years of age and older who reside in the United States, Guam, Saipan or American Samoa, and are not specifically excluded from participation by the Subscription Rules. Guests attending our theatres in an assistant/companion role for one of our guests with disabilities may be passed in by management. Why do I have to drive for 50 minutes to another county to see Hitchcock? Managers may empower Ushers to check for photo identification if a guest appears to be underage and is holding a ticket for an R rated feature. The number, location and hours of operation of Participating Theatres in any area may change from time to time during your Subscription. On the Confirm Order page, enter the gift card number and 4-digit PIN. For extenuating circumstances, please consult theatre management. No physical Subscription pass will be issued to you. Also assessed is how each of these elements is employed in the context of each individual film. For purchases made online via Regals mobile apps or websites please follow the refund tickets link on the confirmation email you received or use our Contact Us form on the website. No recording devices (cameras, video recorders, sound recorders, etc.) The rating board places no special emphasis on any of these elements; all are considered and examined before a rating is given. Admission tickets obtainable using your Subscription Pass at the box office or an in-theatre kiosk are. Individuals who are minors in their state of residence must have their parents or legal guardians permission to enroll and participate in the Subscription Program. Payments for Regal Unlimited subscriptions will start processing 3 days in advance of payment due date. Am I eligible for the Subscription Program? Hours may fluctuate. Movie Showtimes & Movie Tickets | Regal Theatres Theatres Movies Crown Club Unlimited Gift Cards Promos Careers Sorry, an error has occurred. for proof of age for each additional ticket being purchased. You must have a Crown Club Account to use your Subscription. Therefore, REG does not allow admission to our locations for guests of any age wearing a mask, face paint or face-obscuring hood; or possessing weapons, props or fake weapons. Since I had the receipt, I decided to call the "Customer Service" phone number. However, the overwhelming majority of the producers creating entertaining, responsible films do in fact submit their films for ratings. For tickets purchased through other ticketing agencies, guests must contact the agency direct before the scheduled movie showtime to request a refund. Can a rating be changed? Children under 3 are free except in reserved seating and recliner locations. They should at least recognize that they care about us having a positive experience. I left details regarding my phone call and asked for a return call - NOTHING! Choose a Movie. Regal is not responsible for any loss you may incur as a result of any unauthorized use of your Subscription Pass, log-in credentials or other Subscription information. Edit. Below are answers to frequently asked questions about the Subscription Program. Using Your Subscription Where can I use my Subscription? If you purchased concessions, walk directly up to the concession counter where you see Atom logo and scan your QR code to pick up your concessions. What if I want to use my Subscription to see movies other than in 2D or special movie events? When you get to the theatre, you can walk directly up to the ticket attendant (i.e. On movie and theatre pages, you can change the date with the date selection tool or by selecting a different day of the week above the listed showtimes. You can receive refunds for tickets up to 60 minutes before the showtime. The Regal Crown Club rules can be found here. Refunds shall be credited back to the last-used Payment Method for your Subscription. If Reservations cannot be made via the App for any reason, but (1) admission tickets can still be obtained at the box office or in-theatre kiosks under Section E.1(a)(i) and (2) the App can still be used to display the Subscription Pass and validate such admission tickets for admission to the theatre, then your Subscription will be deemed active and no request for a refund or other compensation in connection with the inactive Reservation system will be granted. Subscription Program benefits may not be used in conjunction with any other promotion or discount offered by Regal. The film may contain explicit sex scenes, an accumulation of sexually-oriented language, and/or scenes of excessive violence. Yes. Click to viewThe Crown Club rulesand The Crown Club FAQs. Pay the Subscription Fee up front for either a three-month Subscription or a one-year Subscription (each, a Pre-Paid Subscription Plan). Login to your Regal Crown Club or Regal Unlimited account. Next step is email. You can change the city that you're browsing by changing the location selection at the top of Regal homepage. No one under the age of 18 is allowed admittance to the feature, regardless of accompaniment or consent. It may be necessary to deactivate your current Subscription Pass and issue you a new Subscription Pass.
