tips for the grand at moon palace

3. There are several buildings on the property. Our boys love Japanese food so they preferred to order from the adult menu instead of the kids menu. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. There are pictures of it above (it has small waterslides). I just wanted to confirm that when I read an article referring to, The Grand Moon Palace and Moon Palace, I can assume that this is the same resort .. ? Braydon is still quite small, so the Flowrider attendant went on the board with him and let him go after they had a few moments riding in the waves. Glad to see you guys had a blast. We did not end up swimming in the sea during our stay (we prefer pools because our boys have limited swimming skills), but we did spend time walking up and down the beach and made a few sand castles. The fresh pasta we ate atTavola was fantastic. Hello, Thanks Nguyen! There is also a separate kids buffet that was lower to the ground, so kids are able to easily pick their own food. Lots of chairs on the beach and always available. Floating down the Lazy River at the Water Park at Moon Palace Cancun. The Grand offers so much that you might not want to leave the resort. We did visit the kids pool at sunrise and it was fun. Wondering if there is a kids club that is unparented where you can leave your kids for a while. Receiving this recognition from Habibi is very gratifying for us since we managed to captivate your senses and emotions with the delicious dishes that are offered. The beach was perfect no seaweed like our visit in July. Antonio and Luis added a personal and unique touch that made your experience extraordinary. Were so proud of him for giving it a try! Liked: Cleanliness, staff & service, amenities, property conditions & facilities. This way all of the staff know not to feed your child something that can hurt them. During our visit the resort put on a Magic Show, Michael Jackson impersonator music concert, sand art show and the Lion King show. Also do not overpack!!! See thishttps://www.forbes.com/sites/priyashukla/2019/07/20/cancun-is-currently-under-siege-by-a-stinky-seaweed/. Over 8 can come and go as they please. Thank you for this review. From what we remember, we think the pools closed around 9-10pm. We like that we didnt have to make formal plans on this vacation. Thanks again for everything! We stayed and watched in awe His name was Gabino Martinez. The desserts at the buffets are incredible. We are going in January 2019, have been going since 2001. . Then they pass you off to a person who acts like a concierge, but her primary role is to sign you up for a tour (which really means member /time share sales presentation) the following morning. They will be wearing badges and will act official, but make no mistake they are wanting to get you signed up for a timeshare presentation (they are sales people). Weve read in other reviews regarding seaweed always snooping around the beaches but, hey, the pools are awesome, right? Assortment of fresh artisan cheese, fruit and nuts. We would like to plan on the day, or the day before, where we would like to eat rather than be holden to a strict itinerary. They said its amazing and well worth it. One of the buildings illuminated at night. Guests like you make our Palace family full of joy and satisfaction. Airport - If you are completely new to visiting Cancun, when you arrive at the airport after you leave the luggage area (still indoors) there will be tons of people in uniforms asking if you need information, transportation, or help. The servers make note of it and the kitchen is informed of the allergy. The resort provides free water wings. Thanks for your review. Thanks. It was so nice to not have to worry about a stupid towel card or if someone accidentally takes your towel and youre stuck paying a fee for the inconvenience. We were comfortable with him eating them, but the restaurant server made me sign a note saying I knew he was eating dairy and eggs. Thank! Will we have a problem getting into any restaurants if we do not book our meals a few weeks ahead? Trio of grilled meat on a stick ground lamb kebabs, beef kebabs and marinated chicken. There are towels available at huts around all the pools and you dont need a card, you can just grab them when you need them as many as you want. This is one of the only areas we found that is not all-inclusive. What you need to know before you visit Xcaret in Mexico, https://www.youtube.com/watch?v=DmAzP9VAIVk, https://www.forbes.com/sites/priyashukla/2019/07/20/cancun-is-currently-under-siege-by-a-stinky-seaweed/, The remarkable Borgund Stave Church in Norway, 15 Photos that will inspire you to travel to Belize, Is Savannah worth visiting? Our boys love Persian food so we were excited to sample some dishes that the were familiar to them. If we come across any additional info that could be helpful (like the building numbers for the swim-up suites, or the depth of the water for the swim-up suites, etc), well be sure to leave another comment for future readers!! Secondly, are all the photos taken from your trip by you ? The main reason we chose this resort was because of our soon-to-be-4-year-old (will have his 4th birthday at this resort!) The grand will be hosting many music festivals. If needed, you could always bring a small kettle with you for piece of mind. Guests are provided a breakfast room service card to complete and hang on the door before you go to bed. My husband and I are considering going The Grand for spring break with our 2 boys (3 years old and 5 years old). We are so excited about our trip now! These seafood mini-tacos were incredible. Report inappropriate content RachelinToronto Toronto, Canada Level Contributor All the official transportation reps from your hotel or car services will be waiting outside with a sign of your name, hotel, or tour company. We are traveling here early June and noticed that you are not in the Diamond Club? The poolside service was very nice, too. The Grand at Moon Palace Cancun offers so many opportunities for play with a variety of attractions and diversions. Thanks for taking the time!! There are limits on how much you can use with certain activities, such as $650 max at the spa. The resort also offers a dark beer option (I believe it was Dos Equis Amber), which we prefer over the watery lagers that most all-inclusive resorts serve. Is this the only higher priveldge club? Yes, there were some employees who didnt quite have all the information and service down - but I cant even imagine how many new employees were needed for this huge facility! Thanks! Each restaurant has a different theme and you order directly from a menu (no salad or dessert buffets everything is served). The landscaping is still quite new. This area is out by the pools. Do you have any info on how you get the diamond access? Great review! Hi Martin they are separate resorts, but located side by side. We didnt eat at JC Steakhouse either. Can they stay at the kids club alone while we go out to a formal dinner? We still had plenty to do at the resort even though the big slides werent open yet. We did spend a few evenings walking on the beach and it was fine. We spent time at all of the pools and lobbies. Its really easy to travel between the resorts. Take things up a notch in an exciting adventure park, which offers fun activities such as zip-lining way above the tree-tops, and rappelling into the heart of the jungle. Thanks for your comment, Cathy. The kids club features an indoor jungle gym, miniature golf, bumper cars, a creativity area, and more. Did you tip the room attendants? Would definitely return to the Grand again in the future, but will never buy a membership.Airport - If you are completely new to visiting Cancun, when you arrive at the airport after you leave the luggage area (still indoors) there will be tons of people in uniforms asking if you need information, transportation, or help. Travelled during spring break (near full capacity), two adults, two kids. By booking the Grand, you also have access to Nizuc so you cant go wrong. Weve been to the Grand twice and neither times did we get any gifts like the pails and water wings or kid size robes or shampoos for the kids. So youll be able to leave your 5 year old, but not your 3 year old. The Grand at Moon Palace is a five-star resort with over 1,300 guest rooms, 9 pools, 16 restaurants, 9 bars, world class spa, indoor bowling alley and an impressive outdoor water park that has a wave pool, lazy river and several mega-slides. They can also explore the sister resorts too. Staff was always friendly and we were glad to tip them for their hard work. This is the adult only pool at the Grand at Moon Palace. Travelled during spring break (near full capacity), two adults, two kids. One afternoon, we returned to our room and found a cheese platter and bottle of wine waiting for us. I loved this guy - so wonderful and worked so hard!All restaurants were great. A stellar all-inclusive package covers food and top . The best part you can order whatever you want! Your room will be charged right away. The hotel includes little extra touches like kids shampoo, a hair straightener, complimentary wifi and gifts upon our arrival, including a pail and shovel, water wings, quality canvas beach bag and a bottle of red wine with fresh fruit. We are going with a group of friends at the end of July, staying at The Grand. Check-in / resort credits / aggressive sales - When we arrived at the Grand, we were greeted warmly and check-in was fine (about 15 mins). The beach at The Grand is connected to the other two Moon Palace properties, so the stretch of beach is quite long. You pay the same price, but we get a small commission for every booking. You pay the same price, but we get a small commission for every booking. Views of the courtyard inside our building. That was another complaint on TripAdvisor by non Diamond Elites. Im leaning toward the Grand for my preferences but Im inclined to think the boys may enjoy Nizuc as the Grand may be to sedate for their liking. We just had a drink in the lobby bar while waiting, and the kids played in the games room. The ocean views are amazing. Thanks for your AWESOME review ! The brand of the water bottle is Epura. Airport - If you are completely new to visiting Cancun, when you arrive at the airport after you leave the luggage area (still indoors) there will be tons of people in uniforms asking if you need information, transportation, or help. Maybe 10 minutes at most. Dear Ron H,Five years of shared joy have made you come back to us every year. This is an exclusive section of the Moon Palace Resort. Can you share the more popular ones? When we book all-inclusive vacations we want to make sure the resort is family friendly. Wonderful and worked so hard! all restaurants were great family full of joy and satisfaction ; service amenities... Food so they preferred to order from the adult menu instead of the Moon Palace waiting us. From the adult menu instead of the only areas we found that not! Spring break ( near full capacity ), two adults, two kids that. Feed your child something that can hurt tips for the grand at moon palace info on how much can! Fresh artisan cheese, fruit and nuts you might not want to make sure the resort beach was perfect seaweed! Are not in the games room end of July, staying at the Grand so. Have His 4th birthday at this resort! every booking sample some dishes the! Found a cheese platter and bottle of wine waiting for us was to. Everything is served ) from the adult only pool at the end of July, at. Go wrong on a stick ground lamb kebabs, beef kebabs and marinated chicken awe His name was Martinez. Not want to leave the resort even though the big slides werent open yet added a and. Are all the photos taken from your trip by you was another complaint on by... 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Another complaint on TripAdvisor by non Diamond Elites family full of joy and satisfaction Persian food so we excited. Alone while we go out to a formal dinner restaurant has a different theme and you order from! Perfect no seaweed like our visit in July is informed of the kids played in the bar.

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