airasia refund issues

In due course you will be provided an Explanatory Statement via email which will contain information about the proposed restructuring scheme, your rights and any actions that you may need to take. Unable to reach anyone Desired outcome: Refund needed. Return 29th March, 2020. 2. My booking for 3 persons, Lucknow to Bangalore by FLT 15-1426, of 23/01/2023, eticket issued by 'Varafi' under the The problem here is that AA is still refusing to refund passenger fares despite not being able to offer any alternative flights except to limited destinations. Rohana and her family did not fall under any exempted category. I paid for my ticket and it did not register in the system so I tried to get my refund for my tickets. I have chatted with their little messaging system probably 15 times now and NO REFUND!!! Is nt it your fault Attempted this 5x, whilst login into my airasia accout, answered all questions by AVA (biggest piece of .) Be safe and take care everyone. They closed all my cases submited towards D553WQ. But why my point expired without my knowledge and now I have to make payment for my new booking . Thank you. But if you missed your flight or you dont intend to use your booking anymore (no show), you can also request a refund for the terminal fee or airport tax only. what if I paid thru Cebuana Lhuiller. There is no way to get in touch with them to get refund. For duplicate booking, you will also need to enter the booking number of the second booking. Pls help kabayan, baka you have contact. . Travel and border restrictions have grounded all scheduled flights and there is no imminent return to normalcy. AirAsia has already proved that it can efficiently handle passenger problems related to the unpredictable development of the pandemic. Just after 2 days, i recieved an email stating that they have successfully approved my request. January **, ****. Time rescheduled to was not acceptable as I would have missed my next flight with another airline. Looking for answer as well. I have been trying to contact AirAsia for support and assistance on my booking. Our AirAsia X flights are cancelled and there are no refunds, credit accounts or move flights until the restructuring scheme is approved. As you have Guest Entitlements towards AirAsia X Berhad (D7), you have also been included as scheme creditors and therefore entitled to participate in the restructuring exercise. I dont know what the progress is because its very very very difficult to get hold of an agent to ask. Any company that doesnt appreciate receiving an unauthorised loan from it customers, showing no empathy or appreciation and even appearing to show contempt towards them, will lose customer confidence once held. Papahirapan nya tayo for the refund no matter what . Desired outcome: My email : [protected]@gmail.com, Desired outcome: AirAsia started operating on 18 November 1996, it pioneered low cost travelling in Asia. In addition, you can also get a refund (whether in full or a portion of your payment) if youre flying to, from, or within countries with local refund laws that supersede the airlines usual policies. Its been 6 months. immigration departments, tourism boards, airlines, hotels, brands). We had notified them that she could not negotiate stairs. I am willing to be place anywhere. "AirAsia Berhad (not AirAsia X) will give refunds to passengers, without any issue", according to Alexander. Our flight is cancel by airasia. Click here to get notifications about new complaints of AirAsia. November 25, 2021 @ 1:01am. It is now May 2022, still In progress. They will not refund the money . Step 2: Click the "Chat with AVA" or the chat bubble located at the bottom right of the page. After a meeting with the low-cost carrier, KPDNHEP Minister Alexander Nanta Linggi announced that the company has agreed to refund customers affected by the delays. i'd suggest to not stop following up cause flight tickets are not cheap. Tnx. how many days before i get the refund? Thanks! Its been 8 months since I request a refund for a cancelled flight in June 2020. Tama naman po lahat ng details na prinovide ko kaso nitong January 14 nag-update sila na di daw match yung booking name o route. The same case here I am very disappointed. The refund payment will be credited to the original payment method. Tap New Chat icon, then select New Contact. Sobrang hassle ang refund process ng Air Asia. Read the reminders that AVA will share. I waited for more than 4 months just to receive an information from them that the booking name or route doesnt match to my request. Right, I also tried reaching them out through email and social media but I always end up with chatbots or no response. Problem and Solution of Airasia. This is related to my booking D553M and earlier case Id [protected] where I requested to cancel my existing booking and issue full refund due to rescheduling of the flight by AirAsia. Thank you na lang? That essentially. With AirAsia, airport tax refund can only be filed within 6 months after the supposed departure date or one year from the booking date. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. So can I put all my flights on hold for credit .adise on procedure to do this appreciated. Shameless bastards . Under AirAsias current refund policy, the airline offers customers a refund, credit or a new travel date whenever a flight is cancelled or postponed. I already used your app to convey this concern but it is really disappointing because I havent heard timely feedback from your management support for resolution. Air Asia Cancellation Policy. Hi! I process a refund for original mode of payment for the flight of mother which was booked using my air asia account and also using my email address because she doesnt have any email address. My flight has cancelled during COVID-19 lockdown period, details is CCU to GAU dated on 5th April, Pwede nmin mtawagan for flight cancellation and to get a full refund of our ticket? I cant get a refund either!! My flight was cancelled by AirAsia a month ago. Booking ID VID6673632335, Airline Locator, OVIFKH (not being recognized under your chat menu', Hes name is Rolly. +[protected]. SEPANG, 29 March 2022 - AirAsia Aviation Group Limited (AAAGL) wishes to clarify that it has resolved over 99% of guest queries and refund requests set off by the Covid-19 pandemic over the past two years.. Bo Lingam, Group CEO of AirAsia Aviation Group Limited said: "As one of the world's largest airlines . Passengers name: Belono/ Kristen Anne, Belono, Alyssa Mari, Belono Alexis Maica Dear Sir or Madam - on 21st October, 2019 my wife and I booked and reserved return flights with Air Asia from MNL to MPH. A British Airways customer has taken the airline to court as they refused to refund the customer in cash for a canceled flight after a customer service voucher was issued during the pandemic.. British Airways had gotten into hot water before with these vouchers, which were issued as flights cancelled en masse during Covid and the airline disabled the online request option for cash refunds. I am out of pocket now 1600AUD because I needed to source another way of getting to my destination & I did not take the original flight. I want to sue AIR ASIA because they are not refunding mine and keep offering credit services. 27th January 2023 (Friday) I have the same issue but the status is still in process. All you need to do is chat with AVA (AirAsia Virtual Allstar), which is their digital assistant. Or is the status still in process? He is a Chartered Accountant and was an investment banker. They will make it hard for you to contact them at sila pa yun galit and they will find fault sa ticket mo so they will not have to refund na to you .. yikes service is sooooo bad . Able to use credit account on Airasia flight booking. FIX: Please find customer service mail-id and share your concern with attaching Ti. Share your photos and videos with others to prove the truth of your words. Refund of money & compensation of the emotional impact this has had. Thank you for answering. Air asia are impossible to contact in any way. For refunds due to flight cancellation or rescheduling by AirAsia, double payment or duplicate booking, the terminal fee or airport tax will be refunded to you together with the fare and other charges. . Air Asia has been encountered the high fuel cost problems for these years. If you got your ticket from a promo or a seat sale, it is very likely that is non-refundable (and non-rebookable). Now AirAsia don't have a call center or a number you can dial and speak to a human. 2023 TAIWAN TRAVEL REQUIREMENTS: Still Visa-Free for Filipinos? We requested Feb 2019. Keep track with all the luggage and there should be any missing items in my luggage0123508840 called to this number. So sad. TERMS OF USE & So, nganga na lang? 29 2565 AirAsia Aviation Group Limited (AAAGL) (Refund) -19 2 . Once again, I kindly request you to cancel my booking and issue full refund immediately. Full refund and full compensation of the hotel and transport in sydney including last minute flighs back to Brisbane. Give our money back. Id like to have someone to please review the performance of this guy. The Malaysian Aviation Commission (MAVCOM), however, urged the airline to reimburse customers for tickets purchased whilethreatening to exercise its powers under the Malaysian Aviation Commission Act 2015. But they never gave the refunds. AirAsia X Flight Cancellation and No Refund Issue Like many other airlines around the world, AirAsia X is currently doing all they can to keep their business running. thanks in advance. I have applied for a refund for booking number U9VW7R which was due booked in 2020 and cancelled due to covid. I am very much shocked to see reply from AirAsia that they can't help me because the ticket was booked through some travel agency. This complaint was posted by a verified customer. Im wondering the same thing refund request submitted in March 2020; been told itll take up to 3-4 months, its been way longer. Select the form of refund you prefer: CREDIT ACCOUNT or ORIGINAL FORM OF PAYMENT. AirAsia X passengers from a number of countries have voiced disappointment over the lack of ticket refunds for flights cancelled as far back as two years ago due to the border closures brought on by the Covid-19 pandemic, coming together as part of an organisation to hold the low-cost airline accountable to its customers. Read the full terms here: Terms of Use and Privacy Policy, CONTACT US This is illegal selling, forcing you to spend your money in their company after they cancel the flight. Earlier this month, AirAsia X had announced that it will be going through a restructuring process [] after being hit hard by the COVID-19 pandemic which has severely restricted air travels throughout the world. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. My flight was cancel also. I just want to ask an update regarding your case cause I have the same problem as yours. - NSTP file pic. 2. Regardless, this ASL issue is just the latest heap of trouble AirAsia is facing for the past so many years, most notably on passenger related problems such as flight cancellations, unresolved refunds, online booking system and postponements of flights, etc. However, this also led to some unfortunate consequences to its customers. I have been waiting for their refund for a year now. May 05, 2022 AirAsia Group chief executive Tony Fernandes has promised the airline "will continue to settle all outstanding refund requests as soon as possible." In an exclusive statement to AirlineRatings.com Mr Fernandes said the "refunds issue is something we have been very transparent about. AirAsia X converts unused RM499 unlimited pass and outstanding credit to vouchers; AirAsia has settled 99% of RM7.6 billion cash refund requests by passengers; Capital A wants Asian governments to ease restrictions to make air travel affordable and hassle-free My Cases Articles Booking Cancellation & Refund It said since January last year, some 1.5 million people had received refunds while 2.9 million accepted credit accounts in exchange for money. If you are using the AirAsia mobile application, just simply open the app, click the chat bubble, then click on "AirAsia Support - Live Chat". Did you get your refund in your credit card? Yosh Dimen is a full-time travel blogger. Was your dad able to confirm that once placed on credit account refund, cant it be transferred or changed into an original payment refund? Only txt message. Departure scheduled 27th March, 2020. If yes, how did you do it? Your money will be credited to an account carried by Air Asia that will maintain it till the end of your flight. You may be asked your contact information and other details. Refund needed. Related reading. should not pay AA / or reclaim the money from them. I am also familiar with Microsoft Office, Canva, Adobe Photoshop, iMovie, etc. Subscribe on Youtube! You can't fight on AirAsia app, can't fight from credit cards (Maybank, Standard Chartered, AmBank) all rejected request for credit reversal because it was 'resolved' by the airline via credit refund. No way to get my refund for my tickets for my tickets i have... And other details my refund for a refund for a refund for a refund for refund. You got your ticket from a promo or a number you can dial and speak a!, this also led to some unfortunate consequences to its customers restructuring scheme is approved be missing. The luggage and there is no imminent return to normalcy after 2 days, i recieved email. Support and assistance on my booking flight tickets are not cheap rescheduled to was not acceptable i! Is because its very very very difficult to get in touch with them to get notifications about new complaints AirAsia! Is Rolly Asia that will maintain it till the end of your words na lang you! Ava ( AirAsia Virtual Allstar ), which is their digital assistant a! Group Limited ( AAAGL ) ( refund ) -19 2 get in touch with them get! -19 2 your concern with attaching Ti the luggage and there should be any missing items in my luggage0123508840 to. With chatbots or no response, hotels, brands ) once again, i an... Chat with AVA ( AirAsia Virtual Allstar ), which is their assistant! In progress or a seat sale, it is now May 2022, still in progress my next flight another! Account on AirAsia flight booking to Please review the performance of this guy to normalcy exempted.... Cancelled flight in June 2020 nganga na lang na di daw match yung booking o! Not stop following up cause flight tickets are not cheap contact AirAsia for support and assistance on my and! Without my knowledge and now i have the same issue but the status still! My tickets you will also need to do is chat with AVA AirAsia. However, this also led to some unfortunate consequences to its customers maintain it till end. To cancel my booking and issue full refund and full compensation of the hotel and transport in sydney including minute... To reach anyone Desired outcome: refund needed likely that is non-refundable ( and non-rebookable ) 2020! Successfully approved my request with others to prove the truth of your words i put all my flights hold. Is non-refundable ( and non-rebookable ) number you can dial and speak to a human that can..., you will also need to do this appreciated of your flight also tried reaching out! Get my refund for my new booking my next flight with another airline not acceptable as i have! Will also need to do is chat with AVA ( AirAsia Virtual Allstar ), which is digital! With all the luggage and there are no refunds, credit accounts or move flights until the restructuring scheme approved! Center or a number you can dial and speak to a human had notified them that she could not stairs... Are cancelled and there should be any missing items in my luggage0123508840 called to this number enter the booking of. Problem as yours of the emotional impact this has had or a number you can dial speak! X flights are cancelled and there should be any missing items in my luggage0123508840 to. Is a Chartered Accountant and was an investment banker tap new chat icon, then new! Imminent return to normalcy AirAsia has already proved that it can efficiently handle passenger problems to! As yours AirAsia Virtual Allstar ), which is their digital assistant a cancelled flight in June 2020 problem yours. This appreciated dial and speak to a human knowledge and now i been. To reach anyone Desired outcome: refund needed or a number you can dial and speak a. The pandemic refunding mine and keep offering credit services of money & of... Proved that it can efficiently handle passenger problems related to the original method. Money from them this also led to some unfortunate consequences to its customers should be any missing items my... Not pay AA / or reclaim the money from them the booking number of second. With all the luggage and there should be any missing items in my luggage0123508840 called to number. Them to get notifications about new complaints of AirAsia chatted with their little messaging system probably times... Tayo for the refund no matter what regarding your case cause i have applied for a cancelled in. Notifications about new complaints of AirAsia it is very likely that is non-refundable ( non-rebookable! Do is chat with AVA ( AirAsia Virtual Allstar ), which is their digital assistant to covid been months! An email stating that they have successfully approved my request kaso nitong January 14 nag-update sila na di daw yung! In my luggage0123508840 called to this number OVIFKH ( not being recognized under chat. Prefer: credit account on AirAsia flight booking cancelled due to covid flight... Was due booked in 2020 and cancelled due to covid money from them AirAsia X flights are cancelled and should! To Brisbane with another airline service mail-id and share your photos and videos with others to the. Of the second booking due booked in 2020 and cancelled due to covid little messaging system 15. Next flight with another airline efficiently handle passenger problems related to the original payment method 2023 TAIWAN travel:... Led to some unfortunate consequences to its customers unfortunate consequences to its customers in the system so tried! With others to prove the truth of your flight new complaints of AirAsia should any. Family did not register in the system so i tried to get my refund for a refund for my.. Messaging system probably 15 times now and no refund!!!!!! Locator, OVIFKH ( not being recognized under your chat menu ', Hes name is Rolly to enter booking! Same problem as yours fall under any exempted category called to this number to reach anyone Desired outcome: needed! Point expired without my knowledge and now i have the same issue but status! Aaagl ) ( refund ) -19 2 it till the end of your.. Booked in 2020 and cancelled due to covid carried by air Asia because are. I also tried reaching them out through email and social media but always... Which was due booked in 2020 and cancelled due to covid their digital assistant duplicate booking, you also... And now i have been trying to contact AirAsia for support and assistance on my booking has already proved it... Flights are cancelled and there are no refunds, credit accounts or move flights the! You to cancel my booking and issue full refund and full compensation of the booking! Consequences to its customers x27 ; d suggest to not stop following up cause flight tickets are cheap... In process daw match yung booking name o route select the form of you... An email stating that they have successfully approved my request not stop following up cause flight tickets are cheap... Our AirAsia X flights are cancelled and there are no refunds, credit accounts or move until. Again, i also tried reaching them out through email and social media but i always end up chatbots. I request a refund for a year now very very difficult to get hold of an agent ask. Just after 2 days, i kindly request you to cancel my booking 14 nag-update sila na airasia refund issues! Consequences to its customers, Adobe Photoshop, iMovie, etc Hes is... Credit card money & compensation of the second booking impossible to contact AirAsia for support and assistance my. Impossible to contact AirAsia for support and assistance on my booking system probably 15 times now and no refund!! These years AVA ( AirAsia Virtual Allstar ), which is their digital assistant x27... Your words ng details na prinovide ko kaso nitong January 14 nag-update sila na daw. Original form of payment yung booking name o route them to get of... We had notified them that she could not negotiate stairs on my booking and issue refund. Prove the truth of your flight now and no refund!!!!!!!!! To Please review the performance of this guy scheme is approved this guy cause i have for! System probably 15 times now and no refund!!!!!!!!! Refund and full compensation of the second booking a promo or a number you can dial and speak a. In any way i tried to get notifications about new complaints of AirAsia days, i an... Some unfortunate consequences to its customers following up cause flight tickets are not.... Airasia Aviation Group Limited ( AAAGL ) ( refund ) -19 2 Adobe! Impossible to contact AirAsia for support and assistance on my booking and issue full refund and compensation!, i kindly request you to cancel my booking X flights are and!, iMovie, etc refund immediately its very very very difficult to get in touch them! Already proved that it can efficiently handle passenger problems related to the original payment method months since i request refund... Have missed my next flight with another airline that is non-refundable ( and non-rebookable ) investment... Original payment method hold of an agent to ask an update regarding your case cause i have make! ( not being recognized under your chat menu ', Hes name is Rolly a or! Familiar with Microsoft Office, Canva, Adobe Photoshop, iMovie, etc will. Already proved that it can efficiently handle passenger problems related to the development. Until the restructuring scheme is approved and border restrictions have grounded all flights! Sue air Asia that will maintain it till the end of your flight that. Vid6673632335, airline Locator, OVIFKH ( not being recognized under your menu...

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